2nd Line Desktop and End User Support Specialist
4 days ago
Job Title: 2nd Line Desktop and End User Support Specialist
Job Summary:
Chameleon IT Solutions is seeking an experienced 2nd Line Desktop and End User Support Specialist to join our global enterprise support team. As a key member of our team, you will be responsible for providing technical support and assistance to our clients.
Key Responsibilities:
- Act as a 1st/2nd line support engineer within a global enterprise support team using JIRA helpdesk to manage requests and incident tickets ensuring they are resolved in a timely manner, meeting quality standards.
- Provisioning and support of IT-related equipment.
- Support on-site activities aligned to the Workplace role including but not limited to IT deskside support, IT hardware maintenance, and decommission of IT assets.
Technical Requirements:
- Microsoft Windows o/s (Windows 10/11) - working knowledge of build, configuration, and registry settings.
- Desktop hardware architecture.
- Application deployment via Endpoint Central/Intune.
- Microsoft Office suite - configuration, templates, macros, add-ins, advanced features, and user preference configuration.
- Office 365, Teams, Exchange Online, OneDrive, and SharePoint.
- Active Directory - basic user administration both on premise and cloud.
- Working knowledge of Intune.
- MFA - Okta user administration/Microsoft Authenticator.
Nice to Have:
- Some knowledge/experience with servers & networking equipment.
About the Role:
This role will be initially based in a remote work environment and will require occasional travel to client sites. The successful candidate will be a strong communicator with excellent problem-solving skills and the ability to work effectively in a team environment.
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Woking, Surrey, United Kingdom Chameleon IT Solutions Full timeJob Title: 2nd Line Desktop and End User Support SpecialistJob Summary:Chameleon IT Solutions is seeking an experienced 2nd Line Desktop and End User Support Specialist to join our global enterprise support team. As a key member of our team, you will be responsible for providing technical support and assistance to our clients.Key Responsibilities:Act as a...
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Woking, Surrey, United Kingdom Chameleon IT Solutions Full timeJob Title: 2nd Line Desktop and End User Support SpecialistJob Summary:Chameleon IT Solutions is seeking an experienced 2nd Line Desktop and End User Support Specialist to join our global enterprise support team. As a key member of our team, you will be responsible for providing technical support and assistance to our clients.Key Responsibilities:Act as a...
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