2nd Line Desktop and End User Support Specialist

4 days ago


Woking, Surrey, United Kingdom Chameleon IT Solutions Full time

Job Title: 2nd Line Desktop and End User Support Specialist

Job Summary:

Chameleon IT Solutions is seeking an experienced 2nd Line Desktop and End User Support Specialist to join our global enterprise support team. As a key member of our team, you will be responsible for providing technical support and assistance to our clients.

Key Responsibilities:

  • Act as a 1st/2nd line support engineer within a global enterprise support team using JIRA helpdesk to manage requests and incident tickets ensuring they are resolved in a timely manner, meeting quality standards.
  • Provisioning and support of IT-related equipment.
  • Support on-site activities aligned to the Workplace role including but not limited to IT deskside support, IT hardware maintenance, and decommission of IT assets.

Technical Requirements:

  • Microsoft Windows o/s (Windows 10/11) - working knowledge of build, configuration, and registry settings.
  • Desktop hardware architecture.
  • Application deployment via Endpoint Central/Intune.
  • Microsoft Office suite - configuration, templates, macros, add-ins, advanced features, and user preference configuration.
  • Office 365, Teams, Exchange Online, OneDrive, and SharePoint.
  • Active Directory - basic user administration both on premise and cloud.
  • Working knowledge of Intune.
  • MFA - Okta user administration/Microsoft Authenticator.

Nice to Have:

  • Some knowledge/experience with servers & networking equipment.

About the Role:

This role will be initially based in a remote work environment and will require occasional travel to client sites. The successful candidate will be a strong communicator with excellent problem-solving skills and the ability to work effectively in a team environment.



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