Reception Team Member

3 weeks ago

Reading, Reading, United Kingdom RBH Full time
About the Role

We are seeking a highly motivated and customer-focused Reception Team Member to join our team at Crowne Plaza Reading. As a key member of our front desk team, you will be responsible for delivering exceptional customer service and ensuring a warm welcome to our guests.

Key Responsibilities
  • Provide a high level of customer service to guests, responding to their queries and resolving any issues in a professional and courteous manner.
  • Manage the front desk operations, including checking guests in and out, handling room assignments, and processing payments.
  • Work collaboratively with other departments to ensure seamless service delivery and exceed guest expectations.
  • Develop and maintain a thorough knowledge of the hotel's facilities, services, and local attractions to provide guests with informed recommendations.
  • Contribute to the overall success of the hotel by participating in team meetings, training sessions, and quality improvement initiatives.
Requirements
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Proven experience in a customer-facing role, preferably in the hospitality industry.
  • Ability to work a variety of shifts, including mornings, afternoons, evenings, and weekends.
  • Basic computer skills and familiarity with hotel management systems.
  • Flexibility and adaptability in a fast-paced environment.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Discounted hotel room rates and other perks.

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