Lead Senior Claims Adjuster

3 weeks ago

Maidenhead, Windsor and Maidenhead, United Kingdom FM Global Full time

Overview

FM Global stands as a premier commercial insurance provider, specializing in risk management and loss prevention through an innovative blend of engineering, underwriting, and claims services. Our mission is to ensure business continuity and protect our clients' assets with comprehensive global coverage and advanced property loss prevention strategies.

We are pleased to announce an opportunity for a Senior General Adjuster to become part of our London Operations Claims Department, located in the Maidenhead office. This full-time position will report directly to the Operations Claims Manager.

Key Responsibilities

The ideal candidate will be responsible for investigating, overseeing, and resolving intricate multi-million dollar claims in a fair manner that satisfies both the client and FM Global. Additionally, the role involves assisting clients with salvage operations, loss mitigation strategies, and subrogation processes.

The Senior General Adjuster will collaborate with the account team on matters such as policy clause interpretation, deductible application, and insurable value assessments. This position is also pivotal in fostering and maintaining long-term relationships with clients.

A significant aspect of this role includes supervising adjusters assigned to specific losses, whether within the operation or during catastrophic events, while also mentoring junior staff members.

Furthermore, the Senior General Adjuster will conduct training sessions for claims adjusters, FM Global personnel, and clients as directed by the Operations Claims Manager.

As part of the FM Global Catastrophe Team, the Senior General Adjuster may be called upon to engage in catastrophe response efforts globally.

Qualifications

  • A degree in a relevant field, preferably engineering.
  • ACII qualifications or equivalent credentials are advantageous.
  • At least 6 years of experience in loss adjustment with a proven track record in managing complex claims.
  • Previous supervisory or mentoring experience is a plus.
  • Possession of a valid driver's license and passport.
  • Excellent communication and interpersonal skills, including negotiation and consultation abilities.
  • Strong judgment and the capacity for timely decision-making.
  • Self-motivated with effective time and priority management skills.
  • Comfortable with technical analysis of complex loss scenarios, including understanding financial and operational impacts on the insured.
  • Demonstrated critical and analytical thinking, results-oriented, and exceptional consensus-building skills.
  • Willingness to travel as required.

In return, we offer a competitive benefits package that includes:

  • Defined Benefit Pension Scheme
  • Private medical insurance
  • Incentive Plan
  • Fitness Reimbursement Plan
  • Global Well-being days annually
  • Charity Volunteer Days

At FM Global, we pride ourselves on being a people-centric organization. Our ability to leverage the strength of our diverse workforce enables us to deliver the exceptional, world-class services we are recognized for.

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