Mortgage Litigation Team Manager

7 days ago

Maidenhead, Windsor and Maidenhead, United Kingdom Kensington Mortgage Company Full time
About the Role

We are seeking an experienced Litigation Team Manager to join our Special Servicing Department at Kensington Mortgage Company. As a key member of our team, you will be responsible for managing and overseeing a team of litigation specialists, ensuring that we deliver high-quality service and achieve departmental objectives.

Key Responsibilities
  • Team Leadership: Manage and lead the litigation team, providing guidance, coaching, and development opportunities to ensure high performance and operational efficiency.
  • Performance Management: Provide ongoing feedback to team members, offering constructive advice to improve performance, address any gaps in knowledge, and recognise high achievement.
  • Technical Support: Provide technical support and guidance to the team, including reviewing complex cases and offering solutions or escalation where necessary.
  • Case Management: Oversee the management of mortgage litigation cases, from pre-litigation to enforcement, allocating and monitoring workloads, whilst ensuring timely and effective management of accounts.
  • Compliance: Ensure that all cases are handled in compliance with internal policies, regulatory requirements, and industry best practices, including the FCA (Financial Conduct Authority) rules, the Mortgage Conduct of Business (MCOB), and the Pre-Action Protocol for Possession Claims.
  • Reporting: Provide regular reports to senior management on the progress of litigation cases, highlighting risks, challenges, and opportunities for improvement.
Requirements
  • Experience: Demonstrated experience in working in the Financial Services industry or similar role in a regulatory environment.
  • Knowledge: In-depth knowledge of arrears management and mortgage litigation processes, including pre-action protocols, court procedures, and enforcement.
  • Skills: Strong leadership and team management skills, with the ability to coach, motivate, and develop team members. Analytical and decision-making skills to handle litigation cases and drive team performance.

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