Retail Operations Manager

4 weeks ago


Wembley, United Kingdom DFL Full time
Job Title: Retail Operations Manager

We are seeking a highly skilled and experienced Retail Operations Manager to join our team at Wembley Stadium. As a key member of our operations team, you will be responsible for managing the day-to-day running of the stadium tour visitor experience, including front-of-house, routing, and ticketing sales.

Key Responsibilities:
  • Coordinating administration changes and updates to the online ticketing platform as required.
  • Responsible for processing monthly casual payroll and tour billing.
  • Authorising and checking the final banking and cashing up at the close of business as required.
  • Providing support on the recruitment and training of all Tour Hosts.
  • Supporting the event day retail operation by working directly with Wembley Stadium operations and 3rd party vendors.
  • Overseeing retail accreditation and wristband requests and internal orders for retail products.
  • Providing support on wider retail projects where required.
  • Helping to identify and exploit new revenue opportunities for The FA.
Requirements:
  • Experience in leading a small team and/or a casual pool continuously improving the customer experience.
  • Retail experience.
  • Ability to work in a hybrid working model, with a mix of office and remote work.
  • Strong communication and interpersonal skills.
  • Ability to work under pressure and meet deadlines.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career development and growth.
  • A dynamic and supportive work environment.
  • Access to world-class facilities and resources.


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