Senior Retail Store Operations Leader

2 weeks ago


Wembley, United Kingdom Outdoor Industry Compass Full time
About the Role:

As a Senior Retail Store Operations Leader with Outdoor Industry Compass, you will be responsible for leading a high-performing team to achieve individual and store targets. Your role will involve motivating and driving your team to excel in store operations, sales, and customer service.

Key Responsibilities:
  1. Drive and motivate your team to achieve individual and store targets.
  2. Lead by example on the shop floor and back of house.
  3. Accountable for following company guidelines on policies and procedures, visual merchandising, commerciality, stock control, and loss prevention.
  4. Manage the execution of the retail game changer in your store.
  5. Analyze the overall performance of the store and make decisions and adjustments to increase productivity and efficiency.
  6. Deliver total customer satisfaction via our service model and boost sales through the customer experience, using advanced sales techniques to achieve results.
  7. Coordinate rota and store scheduling.
  8. Minimize losses by implementing, monitoring, and tracking all procedures of loss prevention.
  9. Accountable for maintaining health, safety, and environmental standards in store.
  10. Manage in-store HR operations – recruitment, onboarding, employee relations, payroll, performance management, training, and development of the store team.
  11. Deal with enquiries and provide an escalation route for customer complaints.
  12. Proactively share internal and external feedback to Senior Management.
  13. Perform any other duties as required from Senior Management.

Requirements for Success:
  1. Team player.
  2. Proven people management and leadership experience.
  3. Demonstrate customer service skills.
  4. Knowledge of loss prevention procedures.
  5. A passion for retail and achieving sales targets, with high knowledge of retail KPIs.
  6. Desire to learn.
  7. Ability to perform basic maths and general retail operational processes.
  8. Knowledge of POS register systems.
  9. Excellent attention to detail.
  10. Knowledge of the retail market and consumer trends.
  11. Comfortable with being remotely managed.

Additional Benefits:
  1. Competitive compensation.
  2. Potential to earn more through our Retail Bonus Scheme.
  3. Inclusive working environments across all our European locations.
  4. Project involvement across our European region.

Equal Opportunity Employer:
New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership, and gender reassignment. We are an equal opportunity employer and support a culture of diversity and inclusion.

About Us:
New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand.



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