Full Time Retail Operations Manager

4 weeks ago


Wembley, United Kingdom ENGINEERINGUK Full time
Job Title: Full Time Retail Operations Manager

We are seeking a highly skilled and experienced Retail Operations Manager to join our team at Wembley Stadium. As a key member of our operations team, you will be responsible for managing the day-to-day running of the stadium tour visitor experience, including front-of-house, routing, and ticketing sales.

In addition to your operational responsibilities, you will also support the Senior Commercial Manager with the management of the Stadium's onsite retail operation around event days. This will involve coordinating administration changes and updates to the online ticketing platform, processing monthly casual payroll and tour billing, and authorising and checking the final banking and cashing up at the close of business.

As a Retail Operations Manager, you will also be responsible for providing support on the recruitment and training of all Tour Hosts, as well as overseeing retail accreditation and wristband requests. You will also be expected to provide support on wider retail projects where required and help identify and exploit new revenue opportunities for The FA.

We are committed to ensuring everyone can flourish in their roles, with unique office spaces under the arch of Wembley Stadium. We offer a competitive salary and great opportunities to develop and grow in your role, alongside a range of exciting benefits.

Key Responsibilities:
  • Manage the day-to-day running of the stadium tour visitor experience
  • Support the Senior Commercial Manager with the management of the Stadium's onsite retail operation
  • Coordinate administration changes and updates to the online ticketing platform
  • Process monthly casual payroll and tour billing
  • Authorise and check the final banking and cashing up at the close of business
  • Provide support on the recruitment and training of all Tour Hosts
  • Oversee retail accreditation and wristband requests
  • Provide support on wider retail projects where required
  • Help identify and exploit new revenue opportunities for The FA
Requirements:
  • Experience in leading a small team and/or a casual pool
  • Retail experience
  • Ability to work in a fast-paced environment
  • Strong communication and organisational skills
  • Ability to work independently and as part of a team
About Us:

The Football Association [The FA] is the not-for-profit governing body of football in England. It is responsible for promoting and developing every level of the game and generates significant revenue to support investment into English football each year.

We welcome applications from everyone and are proud to be an equal opportunities employer.



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