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Delivery Operations Specialist

3 months ago

London, Greater London, United Kingdom Cyberark Full time

About the Role

As a Delivery Operations Specialist within our Quote-To-Cash department, you'll play a vital role in ensuring the smooth and efficient delivery of our software solutions to customers globally. You'll be responsible for managing the entire post-sales process, from license generation and asset creation to maintaining customer product data and supporting internal teams with operational inquiries.

Your Impact

  • Oversee the delivery of customer software licenses and assets, collaborating effectively with various departments to ensure accuracy and timely fulfillment.
  • Provide support to internal teams regarding operational processes and procedures, acting as a valuable resource for information and guidance.
  • Maintain and update our knowledge base of operational processes, ensuring it remains comprehensive and accessible to all stakeholders.
  • Contribute to streamlining day-to-day operations by identifying areas for improvement and implementing process enhancements.
  • Effectively manage high-volume periods, such as end-of-quarter and fiscal year deadlines, with a focus on maintaining efficiency and accuracy.

Your Qualifications

  • Proven experience in managing multiple processes within a fast-paced, high-volume environment.
  • Hands-on experience in post-sales operations, including software delivery and customer support.
  • Familiarity with SaaS business models is highly advantageous.
  • Strong analytical and problem-solving skills, with the ability to identify and implement process improvements.
  • Excellent communication and interpersonal skills, enabling effective collaboration with diverse teams.
  • Proficiency in Salesforce and Microsoft Office Suite.
  • Fluency in English is essential for this role.