Customer Service Representative

2 months ago


Croydon, Greater London, United Kingdom Amazon UK Services Ltd. Full time
About the Role

As a Delivery Station Customer Service Associate at Amazon UK Services Ltd., you will play a critical role in ensuring our customers receive their packages on time and with a smile. You will be the face of Amazon, providing exceptional customer service and support to our customers in real-time, in-person, and through various communication channels.

Key Responsibilities
  • Customer Communication: Communicate with customers directly, empathizing with their needs and prioritizing their concerns.
  • Issue Resolution: Resolve customer issues efficiently and effectively, upholding Amazon's values and respecting every customer.
  • Logistics Support: Collaborate with warehouse associates, delivery partners, and customers to ensure seamless order fulfillment and delivery.
  • Problem-Solving: Approach problems logically and make quick, effective decisions to ensure the best customer outcome.
  • Flexibility: Work a flexible full-time schedule, adapting to changing priorities and customer needs.
Requirements
  • High School Diploma or Equivalent
  • Previous Customer Service Experience
  • Effective Communication Skills
  • Ability to Work in a Fast-Paced Environment
  • Basic Computer Skills
About the Team

Our Customer Service team is dedicated to providing exceptional service to our customers. We are a dynamic and inclusive team that empowers our people to focus on customer happiness. We strive to reduce customer effort and provide expert insights into complex issues.

What We Offer
  • Opportunities for Growth and Development
  • A Collaborative and Supportive Work Environment
  • Competitive Compensation and Benefits
  • A Chance to Work with a Global Leader in E-commerce


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