Customer Service Representative
2 months ago
As a Delivery Station Customer Service Associate at Amazon UK Services Ltd., you will play a critical role in ensuring our customers receive their packages on time and with a smile. You will be the face of Amazon, providing exceptional customer service and support to our customers in real-time, in-person, and through various communication channels.
Key Responsibilities- Customer Communication: Communicate with customers directly, empathizing with their needs and prioritizing their concerns.
- Issue Resolution: Resolve customer issues efficiently and effectively, upholding Amazon's values and respecting every customer.
- Logistics Support: Collaborate with warehouse associates, delivery partners, and customers to ensure seamless order fulfillment and delivery.
- Problem-Solving: Approach problems logically and make quick, effective decisions to ensure the best customer outcome.
- Flexibility: Work a flexible full-time schedule, adapting to changing priorities and customer needs.
- High School Diploma or Equivalent
- Previous Customer Service Experience
- Effective Communication Skills
- Ability to Work in a Fast-Paced Environment
- Basic Computer Skills
Our Customer Service team is dedicated to providing exceptional service to our customers. We are a dynamic and inclusive team that empowers our people to focus on customer happiness. We strive to reduce customer effort and provide expert insights into complex issues.
What We Offer- Opportunities for Growth and Development
- A Collaborative and Supportive Work Environment
- Competitive Compensation and Benefits
- A Chance to Work with a Global Leader in E-commerce
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