Coordinator for Member Services Transformation

3 weeks ago

London, Greater London, United Kingdom Siamo Recruitment Full time

Coordinator for Member Services Transformation
London (Soho)/Hybrid (Minimum 2 days in the office)
£27,500 Per Annum

We are thrilled to present a remarkable opportunity to become part of the UK's leading music licensing organization, representing over 130,000 performers and recording rightsholders.

As the Coordinator for Member Services Transformation, your key role will involve facilitating the processes of change management and fostering the integration and acceptance of initiatives aimed at transforming Member Services. You will collaborate closely with senior management to drive change within the department and cultivate a culture that is receptive to transformation.

Reporting to the Member Services Transformation Manager, you will play a vital role in developing and implementing detailed change management strategies for the transformation initiatives. This includes conducting assessments of change impacts, coordinating engagement with stakeholders, facilitating effective communication, organizing training sessions, and addressing potential risks and resistance that may hinder successful change.

Your responsibilities will also encompass various administrative tasks, such as maintaining project documentation, keeping precise records of change-related activities, monitoring progress against set milestones, and preparing regular updates for senior leadership.

This position entails a commitment of 37.5 hours per week, typically from Monday to Friday, 08:00 am to 14:00 pm.

Essential Qualifications

  • Prior experience in change management, project coordination, or related fields.
  • Exceptional communication and interpersonal abilities.
  • Strong organizational and time management skills, with a proven ability to meet deadlines.
  • Basic analytical skills and problem-solving capabilities.
  • Ability to work effectively within a team-oriented environment.
  • Meticulous attention to detail.

Preferred Qualifications:

  • Experience in customer service-oriented settings.
  • Capacity to understand the broader implications of change on a department or the organization.
  • Familiarity with established methodologies in project and business change management.

Benefits:

  • Hybrid working model (Minimum 2 days in the office)
  • Comprehensive Pension Scheme
  • Complimentary fruit and breakfast in the office
  • Long Service Awards (including special events)
  • Discounts at shops and leisure activities
  • Annual budget for music-related purchases
  • Private medical coverage, health cash plan, and flu vaccinations
  • Regular social activities within the business

We look forward to your application.

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