CRM Operations Manager

3 weeks ago

City of London, United Kingdom Carousel Consultancy Ltd Full time
Position Overview:

We are seeking a highly skilled CRM Operations Manager to oversee the effective implementation and management of our client relationship management system. This role is pivotal in ensuring the optimal use of CRM tools to enhance data quality and operational efficiency within our organization.

Key Responsibilities:
  • Lead the implementation and maintenance of the CRM system, ensuring best practices are followed.
  • Collaborate with the marketing and business development teams to maintain data integrity and support operational processes.
  • Monitor and resolve CRM program issues, ensuring high data quality standards.
  • Work closely with digital teams to develop and maintain marketing analytics dashboards and reporting.
  • Investigate and rectify outdated fields within the CRM system.
  • Partner with development teams to create and execute a roadmap for system improvements.
  • Define and evolve the backlog of functionality requests in collaboration with end-users and developers.
  • Gather and analyze end-user requirements for CRM data access and usability.
  • Support the development of a comprehensive CRM strategy.
  • Conduct research on emerging CRM technologies to enhance system capabilities.

Qualifications:
  • Extensive experience with CRM systems in a professional services environment, preferably within a law firm.
  • Proficient in MS Dynamics with hands-on experience; knowledge of Peppermint is a plus.
  • Demonstrated ability to oversee the development and implementation of CRM software solutions.
  • Strong understanding of data management practices, including data capture, warehousing, and security.
  • Excellent communication skills, capable of liaising effectively at all organizational levels.
  • Highly organized and proactive, with a keen attention to detail.
  • Available for a full-time commitment.

What We Offer:
  • A competitive salary based on experience.
  • Flexible working arrangements.
  • Comprehensive benefits package including life insurance and private healthcare.
  • Opportunities for professional development and growth.

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