Academic Support Specialist
5 days ago
About Elizabeth School of London
We are a leading educational institution dedicated to providing high-quality education and empowering students to achieve their full potential. Our mission is to create a nurturing and inclusive learning environment that fosters academic excellence and personal development.
Job Summary
We are seeking a highly motivated and dedicated individual to join our team as a Student Support Officer. As a key member of our Student Support department, you will play a vital role in ensuring the smooth operation of our educational institution.
Key Responsibilities
- Provide Exceptional Customer Service
- Deliver high-quality customer service to students, staff, and visitors, both in person and via email.
- Maintain Accurate Student Records
- Ensure the accuracy and confidentiality of student records and databases, adhering to data protection regulations.
- Perform Administrative Tasks
- Handle general administrative duties, including photocopying, filing, and managing office supplies.
- Support Admissions Process
- Process applications, conduct interviews, and assist with enrolment procedures.
Requirements
- Education and Qualifications
- Bachelor's degree from a recognized university.
- Experience and Knowledge
- Knowledge of customer service standards.
- Ability to prioritize competing deadlines and workloads, maintaining a high level of accuracy.
- Highly developed oral and written communication skills.
- Ability to work independently, demonstrating a positive approach to problem-solving.
- Willingness to learn and develop, contributing to the wider activities of Student Support and the school.
- Strong interpersonal skills for building rapport and trust with students.
- Proficiency in using IT technology to record and search student data.
- Desirable Qualifications
- Higher education experience.
- Knowledge of counseling techniques to provide emotional support.
Benefits
- Private medical insurance with BUPA.
- Annual leave (5.6 weeks), including bank holidays.
- Workplace pension scheme.
- Statutory Sick Pay.
- Statutory maternity/paternity pay.
- Career development opportunities.
- Training and self-development opportunities.
- Gym membership discounts.
- Retail discount schemes.
- Cinema discounts.
- Grocery discounts.
- Cycle to work.
- Investing and savings opportunities.
- Financial wellbeing – personal debt advice.
- Financial wellbeing education.
- My Mind Pal (mental fitness).
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