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Service Delivery Leader

3 months ago

Luton, Luton, United Kingdom We Are With You Full time

We Are With You is seeking a passionate and driven Director of Service Delivery to lead our team in providing exceptional support across various regions.

As the Director, you will play a pivotal role in shaping the future of our service delivery model. Your expertise will be instrumental in developing and implementing strategies that ensure we consistently exceed expectations and deliver outstanding results for our clients.

Your Responsibilities:
  • Team Leadership & Development: Guide and mentor a team of Heads of Service/Service Managers, fostering a collaborative and high-performing environment. Cultivate leadership skills within the team, empowering individuals to reach their full potential as service delivery leaders.
  • Strategic Collaboration: Build strong relationships across the organization, ensuring everyone understands their role in contributing to successful service delivery. Facilitate open communication and knowledge sharing to drive a unified approach.
  • Visible Leadership & Impact: Demonstrate active leadership by being physically present within the services you oversee. Engage with stakeholders, understand their needs, and provide direct support to ensure smooth operations.
  • Business Planning & Growth: Develop and execute a strategic business plan for your services, outlining clear objectives, initiatives, and performance metrics. This will demonstrate our commitment to excellence and build confidence among our commissioners.

This is a home-based role with regular travel to our service locations in Redcar and Cleveland, Darlington, Scunthorpe, and Grimsby.