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Patient Experience Manager
2 months ago
About the Role
We are seeking a highly skilled and motivated Treatment Coordinator to join our team at Rodericks Dental Partners.
Key Responsibilities:
- Deliver exceptional patient experiences by managing the end-to-end treatment process from initial consultation to completion.
- Provide personalized support to patients throughout their treatment journey, including explaining treatment options and addressing concerns.
- Record and monitor all private referrals to the practice, ensuring seamless communication with clinicians and patients.
- Manage diary appointments and treatment schedules, ensuring efficient use of time and resources.
- Provide administrative support to clinicians, including writing treatment plan letters and following up on outstanding referrals.
- Utilize social media platforms to promote and highlight our extensive range of private and specialist dental treatments, engaging with patients and clinicians to drive business growth.
Requirements:
- Registered Dental Nurse with current GDC registration.
- Ability to work independently and as part of a team, with excellent communication and interpersonal skills.
- Attention to detail and strong organizational skills, with proficiency in Microsoft Outlook, Word, Excel, and social media platforms.
- Experience in diary management and appointment scheduling, with flexibility to adapt to the needs of the business.
- Prior experience as a Treatment Coordinator is desirable, but not essential.
About Us
Rodericks Dental Partners is committed to delivering exceptional patient care and experiences through our team of dedicated professionals. We offer a dynamic and supportive work environment, with opportunities for growth and development.
