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Technical Support Lead

2 months ago

London, Greater London, United Kingdom Telefónica Tech (EN) Full time

About the Role:

We are seeking a highly skilled Senior Technical Support Engineer to join our team at Telefónica Tech (EN). As a key member of our support team, you will be responsible for providing expert technical support to our customers and internal stakeholders.

Key Responsibilities:

  • Operate a helpdesk system to respond to technical issues in a timely and efficient manner.
  • Maintain user accounts in Active Directory, Office 365, and Exchange.
  • Build, service, and troubleshoot laptops, desktops, and virtual servers as needed.
  • Assist with infrastructure planning and projects, including networking, switching, and wireless initiatives.
  • Support the development and deployment of ISO processes and software solutions in line with business strategy and management priorities.
  • Assist with the support of onsite meeting room equipment, WiFi, and printing.

Requirements:

  • Previous experience in technical support, software or product support, or experience working within a support team.
  • Previous project delivery or consultancy experience.
  • Proficiency in Windows 10/11, hardware/software builds, Windows server experience, SharePoint, Office 365, and Microsoft or ITIL qualifications.

What We Offer:

As a Senior Technical Support Engineer at Telefónica Tech (EN), you will have the opportunity to work with a highly skilled team, develop your technical expertise, and contribute to the success of our business.