Current jobs related to Customer Service Manager - Bellshill, North Lanarkshire - William Grant & Sons
-
Customer Service Manager
3 weeks ago
Bellshill, North Lanarkshire, United Kingdom William Grant & Sons Full timeJob SummaryAs a Customer Service Manager at William Grant & Sons, you will be responsible for managing a regionally specific Customer Relations team to deliver excellent service. This involves managing near-term demand/order activity and building relationships and knowledge in markets. You will oversee the delivery of the Supply Chain strategy in line with...
-
Customer Service Operations Manager
7 days ago
Bellshill, North Lanarkshire, United Kingdom Kick ICT Group Ltd Full timeAbout This RoleWe're seeking a Customer Service Operations Manager to join our team at Kick ICT Group Ltd. As a Customer Service Operations Manager, you will play a key role in ensuring the smooth and efficient management of customer service operations.Key ResponsibilitiesAct as an escalation point for customer service issues and problems, ensuring that all...
-
Customer Service Manager
7 days ago
Bellshill, Scotland, North Lanarkshire, United Kingdom Kick ICT Group Ltd Full timeKick ICT GroupKick ICT Group is one of the fastest growing providers of IT Services in the UK, with a talented and highly skilled team that provide outstanding service and value to our customers.Founded in April 2015 by CEO Tom O’Hara, Kick has grown rapidly with acquisitions playing a vital role in shaping Kick as a respected leader within the industry....
-
Customer Service Representative
4 weeks ago
Bellshill, North Lanarkshire, United Kingdom KwikFit Full timeAbout the RoleWe're seeking a skilled and customer-focused individual to join our Kwik-Fit team as a Customer Service Representative. As a key member of our centre team, you'll play a vital role in delivering exceptional service to our customers, ensuring their vehicles are serviced and repaired to the highest standards.Key ResponsibilitiesAuthorise...
-
Customer Service Representative
4 weeks ago
Bellshill, North Lanarkshire, United Kingdom KwikFit Full timeAt Kwik-Fit, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for delivering exceptional service to our customers, ensuring their needs are met and exceeded. You'll work closely with our fleet operations team to authorise mechanical and tyre requests, providing...
-
Customer Service Representative
4 weeks ago
Bellshill, North Lanarkshire, United Kingdom KwikFit Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Kwik-Fit Centre team, you will be responsible for providing exceptional customer service and ensuring that our customers receive the highest level of service possible.Key ResponsibilitiesAuthorise...
-
Customer Service Representative
4 weeks ago
Bellshill, North Lanarkshire, United Kingdom KwikFit Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Kwik-Fit Centre team, you will be responsible for providing exceptional customer service and ensuring that our customers receive the highest level of service possible.Key ResponsibilitiesAuthorise...
-
Customer Service Representative
4 weeks ago
Bellshill, North Lanarkshire, United Kingdom Sky Full timeAre you looking for a challenging and rewarding role in customer service? As a Sales Advisor at Sky, you will be working in our Glasgow contact centre, earning £24,400 per annum with incentives on top. You will have the opportunity to work from home and the office, with a hybrid working pattern that allows for a great work-life balance.We are committed to...
-
Customer Service Representative
4 weeks ago
Bellshill, North Lanarkshire, United Kingdom KwikFit Full timeAbout the RoleWe are seeking a highly skilled and motivated individual to join our team as a Weekend Contact Centre Advisor. As a key member of our centre team, you will be responsible for authorising tyre requests made by our Kwik-Fit centres and third-party providers for our fleet customers.Key ResponsibilitiesAuthorise tyre requests for fleet...
-
Customer Service Representative
4 weeks ago
Bellshill, North Lanarkshire, United Kingdom KwikFit Full timeAt Kwik-Fit, we're looking for a skilled Customer Service Representative to join our team. As a key member of our fleet operations, you'll be responsible for authorising tyre requests from our centres and third-party providers. With extensive training, you'll gain the knowledge needed to excel in this role.Key Responsibilities:Authorise tyre requests from...
-
Customer Service Representative
4 weeks ago
Bellshill, North Lanarkshire, United Kingdom KwikFit Full timeAt Kwik-Fit, we're committed to delivering exceptional service to our customers. As a Customer Service Representative, you'll play a vital role in ensuring our fleet customers receive the best possible experience.Key Responsibilities:Authorise tyre requests from Kwik-Fit centres and third-party providers.Provide extensive training to gain the knowledge...
-
Customer Relationship Manager
3 weeks ago
Bellshill, North Lanarkshire, United Kingdom William Grant & Sons Full timeJob SummaryAs a Customer Relationship Lead at William Grant & Sons, you will be responsible for managing and leading a regionally specific Customer Relations team to deliver exceptional service. Your key objectives will include managing near-term demand and order activity, building relationships and knowledge in markets, and overseeing the delivery of the...
-
Customer Service Unit Lead
1 week ago
Bellshill, North Lanarkshire, United Kingdom William Grant & Sons Full timeJob SummaryThis role requires a strong background in supply chain management to oversee strategy implementation and maintain high service and quality standards. The ideal candidate will excel in managing customer relationships, demand forecasting, and S&OP processes to ensure smooth operations and proactive order management.About the TeamOur team is...
-
Customer Service Representative
3 weeks ago
Bellshill, North Lanarkshire, United Kingdom The Richmond Fellowship Scotland Full timeFinding a role that fits around your commitments can be challenging, but we're here to help. At The Richmond Fellowship Scotland, we're looking for compassionate and creative individuals to join our team as Bank Support Practitioners in Bellshill. Our bank contracts offer flexible working arrangements, enabling you to balance your life and work.We're seeking...
-
Customer Loyalty Specialist
4 weeks ago
Bellshill, North Lanarkshire, United Kingdom Focus Group Full timeJob Title: Customer Loyalty ExecutiveAt Focus Group, we are seeking a highly skilled Customer Loyalty Executive to join our team. As a key member of our customer success team, you will be responsible for building and maintaining strong relationships with our customers, identifying opportunities to improve customer satisfaction, and developing strategies to...
-
Customer Loyalty Specialist
1 month ago
Bellshill, North Lanarkshire, United Kingdom Focus Group Full timeJob Title: Customer Loyalty ExecutiveAt Focus Group, we're seeking a highly skilled Customer Loyalty Executive to join our team. As a key member of our Customer Loyalty Team, you will be responsible for building strong relationships with our customers, identifying opportunities to improve their experience, and implementing strategies to increase loyalty and...
-
Customer Loyalty Specialist
1 month ago
Bellshill, North Lanarkshire, United Kingdom Focus Group Full timeJob Title: Customer Loyalty ExecutiveAt Focus Group, we're seeking a highly skilled Customer Loyalty Executive to join our team. As a key member of our Customer Loyalty Team, you will be responsible for building strong relationships with our customers, identifying opportunities to improve their experience, and implementing strategies to increase loyalty and...
-
Customer Loyalty Specialist
3 weeks ago
Bellshill, North Lanarkshire, United Kingdom Focus Group Full timeJob Title: Customer Loyalty ExecutiveReporting to: Customer Loyalty Team LeaderLocation: HQ – Focus Group (Glasgow), Belhaven House, Strathclyde Business Park, Lark Way, Bellshill ML4 3RBSalary: up to £25,000 + up to £1,000pcm Commission / Bonus (OTE Circa £35k)About the RoleThe Customer Loyalty Executive will be responsible for contacting customers to...
-
Customer Loyalty Specialist
4 weeks ago
Bellshill, North Lanarkshire, United Kingdom Focus Group Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Customer Loyalty Executive to join our team at Focus Group. As a key member of our Customer Loyalty Team, you will play a vital role in ensuring our customers receive exceptional service and support.Key ResponsibilitiesIdentify and address customer issues, ensuring improved service and...
-
Service Technician
1 month ago
Bellshill, North Lanarkshire, United Kingdom Johnson Controls Full timeUnlock Your Potential with Johnson ControlsWe are seeking a skilled Service Technician to join our team at Johnson Controls. As a key member of our team, you will play a critical role in shaping the future of our company and creating a world that's safe, comfortable, and sustainable.About the RoleAs a Service Technician, you will be responsible for servicing...
Customer Service Manager
2 months ago
We are seeking a highly skilled and experienced professional to join our team as a Customer Service Manager. As a key member of our organization, you will be responsible for overseeing the delivery of our Supply Chain strategy, ensuring consistency across Customer Service and Customer Facing Supply Chain in line with agreed service and quality standards.
Key Responsibilities- Supply Chain Strategy Implementation: Oversee the delivery of the Supply Chain strategy in line with the company and Business Unit objectives, ensuring consistency across Customer Service and Customer Facing Supply Chain in line with agreed service and quality standards.
- Demand Forecasting: Support Area Leader to deliver third party distributor demand forecast, working directly with distributors and in collaboration with the BBU through the S&OP process.
- Customer Order Management: Liaise with and work closely with our customers to manage order book and drive stability for bottling operations and our supply partners – ensuring incoming orders are processed to optimise customer service.
- Operational Excellence: Own and deliver the daily operating rhythm processes for the key markets / regions - chairing meetings and highlighting risks and perform a key role in the S&OP process.
- Proactive Order Management: Deliver proactive order book management and encourage timely order flow from customers, to ensure incoming orders are processed to optimise customer service.
- Demand Management: Support Area Leader to deliver the demand management tasks required for a smooth transition of products through the different product lifecycle stages, launch (including PIPO management), optimisation, change-management, run down, end of life.
- Stakeholder Engagement: Develop professional and productive relationships across all key stakeholders to support operational performance and ensure that accurate and relevant information is shared in a timely manner.
- Customer Service Level Agreements: Monitor and deliver customer service level agreements (SLAs) and liaise with all relevant teams to deliver the best possible service levels – establishing professional and productive relationships with third parties & ODC's.
- Data Analysis: Deliver data analysis as required in order to communicate information and aid decision making in the attainment of agreed service standards - reporting on relevant performance metrics (e.g., Lead-time, OTIF, forecast accuracy, SLA adherence) taking appropriate corrective actions when necessary.
- Process Governance: Maintain a proper process framework and detailed process documentation with the appropriate governance structure, ensuring overall compliance requirements in relation to all relevant legislation and paperwork are met (e.g., excise/duty).
- Resource Management: Monitor resourcing across the teams – facilitating pooling of individuals within and across teams where there is a requirement to do so.
At William Grant & Sons, we value every employee for their rare character, distinctive skills, experience and perspectives. Every one of our colleagues has a role to play in helping us to achieve our growth ambitions. We strive to create an environment where we can all be our best and bring our whole selves to work.
We are open to discussing possible agile/flexible working options as part of the recruitment process.
Diversity & Inclusion is at the heart of how we do things at William Grant & Sons, fully aligned to our purpose and our company values. We want to ensure that our recruitment process is inclusive.
