ITIL Service Lead

2 days ago


Staffordshire, United Kingdom Talent Full time £51,251
About the Role

We are seeking a highly skilled ITIL Service Lead to join our team at Staffordshire Police. As a key member of our IT department, you will be responsible for overseeing the provision of excellent IT customer services across the force.

Key Responsibilities
  • Manage vendor relationships to ensure maximum value and effective contract management.
  • Lead incident and problem management, including root cause analysis and resolution.
  • Oversee change management to minimize disruption to IT services.
  • Ensure accurate configuration management and release management to protect the integrity of the live environment.
  • Manage asset management to ensure accurate information about technology assets.
  • Lead service transition to ensure products are fit for purpose and meet agreed service acceptance criteria.
About You

You will have significant experience in overseeing IT change and/or release management in a large organization, with a strong background in best practice change management methodologies.

You will be experienced in managing assets and have a working knowledge of TCP/IP and firewalls, as well as technologies and infrastructure.

You will hold ITIL v3 or v4, a recognized project management qualification, and a postgraduate qualification or equivalent experience.

Excellent stakeholder management skills and communication skills are essential for success in this role.

How to Apply

If you are a motivated and experienced IT professional looking to advance your career, please apply online or contact Talent to discuss this exciting opportunity.


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