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ITIL Service Lead

2 months ago

staffordshire, United Kingdom Talent Full time
Job Title: Configuration and Service Team Leader

About the Role

We are seeking a highly skilled and experienced ITIL Service Lead to join our team at Staffordshire Police. As the ITIL Service Lead, you will be responsible for overseeing the provision of excellent IT customer services across the force.

Key Responsibilities

  • Vendor Management: Ensure the force maximises value and effectively manages its contracts and supply chain.
  • Incident and Problem Management: Take the lead to establish root cause analysis and resolve problems.
  • Change Management: Enable beneficial changes to be made with minimum disruption to IT services.
  • Configuration Management: Maintain information about configuration items required to deliver an IT service.
  • Release Management: Ensure the integrity of the live environment is protected and correct components are released.
  • Asset Management: Ensure information about technology assets is accurate and appropriate.
  • Service Transition: Accept products, determine their fitness for purpose, and assess readiness against agreed service acceptance criteria.

About You

You will have significant experience of overseeing IT change and/or release management in a large organisation, as well as being competent in best practice change management methodologies.

You will be experienced in the management of asset (software and hardware) and working knowledge of TCP/IP and firewalls, as well as technologies and infrastructure.

You will hold ITIL v3 or v4, a recognised project management qualification, as well as a post graduate qualification or equivalent experience.

Excellent stakeholder management skills and excellent communication skills are imperative to make a difference within the organisation.