ITIL Service Lead
3 weeks ago
About the Role
Talent is seeking a highly skilled ITIL Service Lead to oversee the provision of excellent IT customer services across the organization. As the ITIL Service Lead, you will be responsible for all end-user support in the live environment.
Key Responsibilities
- Vendor Management - Ensure the organization maximizes value and effectively manages its contracts and supply chain.
- Incident and Problem Management - Take the lead to establish root cause analysis through to resolution of any developed problems.
- Change Management - Enable beneficial changes to be made with minimum disruption to IT services.
- Configuration Management - Maintain information about configuration items required to deliver an IT service, including their relationships.
- Release Management - Ensure the integrity of the live environment is protected and the correct components are released.
- Asset Management - Ensure information about technology assets is accurate and appropriate.
- Service Transition - Accept products, determine whether they are fit for purpose, and assess readiness against agreed service acceptance criteria.
About You
You have significant experience overseeing IT change and/or release management in a large organization, as well as being competent in best practice change management methodologies.
You are experienced in the management of asset (software and hardware) and working knowledge of TCP/IP and firewalls, as well as technologies and infrastructure.
You hold ITIL v3 or v4, a recognized project management qualification, as well as a postgraduate qualification or equivalent experience.
Excellent stakeholder management skills and excellent communication skills are imperative to make a difference within the organization.
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