Support Analyst

7 days ago


Scotland, United Kingdom Meraki Talent Ltd Full time

Job Summary

Meraki Talent Ltd is seeking a highly motivated and tech-savvy Support Analyst to join our team. As a Support Analyst, you will play a crucial role in providing exceptional support to our clients and internal teams.

Key Responsibilities

  • Assist users in resolving queries and escalate issues to other teams as needed
  • Become an expert in our house systems, including HighQ, AI Platforms, and Litera transact
  • Help upskill both internal and external clients to ensure a great user experience
  • Provide administrative support to product managers and assist with user and project archiving

Requirements

  • Law graduates interested in a technology-based career in the legal space
  • Motivated individuals with a keen desire to learn and upskill
  • Knowledge of legal technology is a plus, but not essential
  • Excellent interpersonal skills for collaborating with internal and external clients

About Us

Meraki Talent Ltd is a global leader in the legal tech industry, investing heavily in new technology and embracing innovation and change. We offer a dynamic and supportive work environment that fosters career growth and development.


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