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Support Analyst

2 months ago

Scotland, United Kingdom Meraki Talent Ltd Full time

Job Title: Graduate/Junior Support Analyst (Legal Tech)

Job Summary:

We are seeking a highly motivated and detail-oriented Graduate/Junior Support Analyst to join our team at Meraki Talent Ltd. As a Support Analyst, you will play a crucial part in providing technical support to our clients and ensuring their satisfaction with our services.

Key Responsibilities:

  • Assist users in resolving technical queries and escalate issues to other teams as necessary
  • Become an expert in our house systems, including HighQ, AI Platforms, and Litera transact
  • Help upskill both internal and external clients to ensure a great user experience
  • Provide administrative support for product managers and assist with regular user and project archiving

Requirements:

  • Open to law graduates interested in a technology-based career in the legal space
  • Motivated by technology with a keen desire to learn and upskill
  • Knowledge of legal technology is a bonus but not essential
  • Desire to work in an environment that provides regular feedback to help further career development
  • Excellent interpersonal skills to collaborate with internal and external clients

About Us:

Meraki Talent Ltd is a global and market-leading company that invests heavily in new technology and embraces innovation and change as a source of competitive advantage. We are committed to providing our clients with exceptional service and support.