Customer Support Specialist

1 month ago


Redruth, United Kingdom AAP3 Full time
Customer Support Advisor

We are seeking a highly skilled and motivated Customer Support Advisor to join our team at AAP3. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our global customers.

Key Responsibilities:
  • Provide first point of contact for customer support queries globally
  • Log all calls and emails within CRM/database and ensure details are accurately recorded and updated
  • Ensure customer queries are dealt with within SLAs and to customer satisfaction
  • Provide 1st/2nd line technical support to customers on products and services
  • Escalate calls and follow through to ensure customer satisfaction, providing updates
  • Monitor technical infrastructure, investigate alarms and outages to ensure smooth running and escalate as needed
  • Train on technical products and services and ensure maintaining and growing technical knowledge to support customers
Requirements:
  • Customer facing/support experience
  • Computer literate
  • Confident and clear telephone manner
  • Good commercial awareness with ability to work on own initiative and unsupervised
  • Ability and willingness to continuously learn and support new systems and services

We offer a competitive salary of up to £23K, plus a £3.5K shift allowance, 25 days holiday, bonus, free onsite parking, and private health. If you are a motivated and customer-focused individual with a passion for technical support, we encourage you to apply for this exciting opportunity.



  • Redruth, Cornwall, United Kingdom TalentTide Full time

    Customer Support SpecialistAre you a customer-focused professional with a passion for solving technical problems? Do you thrive in a fast-paced environment where no two days are the same?We're looking for a Customer Support Specialist to join our 24/7 Global Customer Support Team, providing top-tier 1st and 2nd line technical support to a global customer...


  • Redruth, Cornwall, United Kingdom AAP3 Limited Full time

    We are seeking a skilled Customer Support Specialist to join our team at AAP3 Limited, a successful and growing Satellite Communications organization operating in the government, defence and maritime sector.This exciting opportunity will be based at our offices in Redruth, where you will be the first point of contact for our customers globally, logging and...


  • Redruth, Cornwall, United Kingdom AAP3 Limited Full time

    Customer Support AdvisorWe are seeking a highly skilled and motivated Customer Support Advisor to join our team at AAP3 Limited. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our global customers.Key Responsibilities:Provide first point of contact for customer support queries...


  • Redruth, Cornwall, United Kingdom AAP3 Limited Full time

    Customer Support AdvisorWe are seeking a highly skilled and motivated Customer Support Advisor to join our team at AAP3 Limited. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our global customers.Key Responsibilities:Provide first point of contact for customer support queries...


  • Redruth, Cornwall, United Kingdom AAP3 Limited Full time

    Job Title: Customer Support AdvisorWe are seeking a highly skilled and experienced Customer Support Advisor to join our team at AAP3 Limited. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our global customer base.Key Responsibilities:Provide first-line technical support to...


  • Redruth, Cornwall, United Kingdom AAP3 Limited Full time

    Job Title: Customer Support AdvisorWe are seeking a highly skilled and experienced Customer Support Advisor to join our team at AAP3 Limited. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our global customer base.Key Responsibilities:Provide first-line technical support to...


  • Redruth, Cornwall, United Kingdom Omega Resource Group Full time

    Customer Support Advisor OpportunityWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Advisor. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Respond to customer inquiries and resolve...


  • Redruth, Cornwall, United Kingdom Omega Resource Group Full time

    Customer Support Advisor OpportunityWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Advisor. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Respond to customer inquiries and resolve...


  • Redruth, Cornwall, United Kingdom AAP3 Limited Full time

    Customer Support Advisor OpportunityWe are seeking a skilled Customer Support Advisor to join our team at AAP3 Limited, a successful and growing Satellite Communications organization operating in the government, defence, and maritime sector.In this role, you will be the primary point of contact for our customers globally, handling product, service, and...


  • Redruth, Cornwall, United Kingdom AAP3 Limited Full time

    Customer Support Advisor OpportunityWe are seeking a skilled Customer Support Advisor to join our team at AAP3 Limited, a successful and growing Satellite Communications organization operating in the government, defence, and maritime sector.In this role, you will be the primary point of contact for our customers globally, handling product, service, and...


  • Redruth, Cornwall, United Kingdom Omega Resource Group Full time

    Omega Resource Group is seeking a skilled Customer Support Advisor to join their team. As a key member of the customer support team, you will be responsible for providing exceptional support to clients, ensuring their satisfaction and loyalty to the company. The ideal candidate will have excellent communication skills, a strong understanding of customer...


  • Redruth, Cornwall, United Kingdom Omega Resource Group Full time

    Omega Resource Group is seeking a skilled Customer Support Advisor to join their team. As a key member of the customer support team, you will be responsible for providing exceptional support to clients, ensuring their satisfaction and loyalty to the company. The ideal candidate will have excellent communication skills, a strong understanding of customer...


  • Redruth, Cornwall, United Kingdom AAP3 Limited Full time

    We are seeking a skilled Customer Support Advisor to join our team at AAP3 Limited, a successful and growing Satellite Communications organization operating in the government, defence and maritime sector.This exciting opportunity will be based in our offices in Redruth, where you will be the first point of contact for our customers globally, logging and...


  • Redruth, Cornwall, United Kingdom AAP3 Limited Full time

    We are seeking a skilled Customer Support Advisor to join our team at AAP3 Limited, a successful and growing Satellite Communications organization operating in the government, defence and maritime sector.This exciting opportunity will be based in our offices in Redruth, where you will be the first point of contact for our customers globally, logging and...


  • Redruth, Cornwall, United Kingdom AAP3 Limited Full time

    We are seeking a skilled Customer Support Advisor to join our team at AAP3 Limited, a successful and growing Satellite Communications organization operating in the government, defence and maritime sector.This exciting opportunity will be based in our offices in Redruth, where you will be the first point of contact for our customers globally, logging and...


  • Redruth, Cornwall, United Kingdom AAP3 Limited Full time

    We are seeking a skilled Customer Support Advisor to join our team at AAP3 Limited, a successful and growing Satellite Communications organization operating in the government, defence and maritime sector.This exciting opportunity will be based in our offices in Redruth, where you will be the first point of contact for our customers globally, logging and...


  • Redruth, Cornwall, United Kingdom AAP3 Full time

    We are seeking a skilled Customer Support Advisor to join our team at AAP3, a successful and growing Satellite Communications organization operating in the government, defence and maritime sector.This role will be based in our offices in Redruth and will involve working a shift pattern of 8am to 8pm and 8pm to 8am, with 2 days of night shifts and 4 days...


  • Redruth, Cornwall, United Kingdom Omega Resource Group Full time

    Job Title: Customer Support AdvisorLocation: Redruth, CornwallPay Range/details: Competitive Contract Type: Permanent full time.Omega Resource Group has an exciting opportunity for a customer support advisor position with our amazing client. They create industry leading satellite communications and IT management solutions with innovation and customer service...


  • Redruth, Cornwall, United Kingdom Omega Resource Group Full time

    Job Title: Customer Support AdvisorLocation: Redruth, CornwallPay Range/details: Competitive Contract Type: Permanent full time.Omega Resource Group has an exciting opportunity for a customer support advisor position with our amazing client. They create industry leading satellite communications and IT management solutions with innovation and customer service...


  • Redruth, United Kingdom CV-Library Full time

    Customer Support Advisor – Full-Time Competitive salary, with opportunities for growth. REDRUTH Are you a customer-focused professional with a passion for solving technical problems? Do you thrive in a fast-paced environment where no two days are the same? Looking to elevate your support skills with a growing and dynamic team? We’re looking...