Customer Support Specialist

3 weeks ago


Redruth, Cornwall, United Kingdom AAP3 Limited Full time

We are seeking a skilled Customer Support Advisor to join our team at AAP3 Limited, a successful and growing Satellite Communications organization operating in the government, defence and maritime sector.

This exciting opportunity will be based in our offices in Redruth, where you will be the first point of contact for our customers globally, logging and supporting product, service and billing enquiries.

You will be responsible for providing exceptional customer service, resolving issues efficiently, and ensuring customer satisfaction.

Key Responsibilities:

  • Provide timely and effective support to customers via phone, email, and other communication channels.
  • Log and resolve customer enquiries, including product, service, and billing issues.
  • Collaborate with internal teams to resolve complex customer issues.
  • Continuously improve customer satisfaction and loyalty.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Customer-focused and results-driven.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.


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