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Customer Service Team Lead
2 months ago
Path Recruitment is seeking a highly skilled Customer Service Manager to join our team. As a Customer Service Manager, you will be responsible for managing a small team of hire controllers, handling customer site enquiries, and arranging the on and off hire of machinery.
Key Responsibilities:- Manage a team of hire controllers and be involved in equipment sales and hires.
- Deal with customer site enquiries over the phone and via emails, arranging the on and off hire of machinery.
- Cover for the manager and senior team to ensure all tasks and functions run as normal.
- Chase up quotes or enquiries to maximise business and gain new hire opportunities.
- Previous experience working as an Office Manager, Office Supervisor, Office team leader, Hire Manager, Customer Service Manager, Hire Supervisor, Hire Desk Manager, or similar.
- Knowledge of the hire industry, including Heavy Plant, Accommodation Hire, Vehicle Hire, Generator Hire, HVAC, Powered Access, Tools, or Plant Hire.
- A friendly working environment with no weekend work.
- Salary up to £34k DOE.
- Bonus Scheme.
- Friendly working environment.
- Up to 25 days holiday + bank holidays.
- Pension Scheme.
- Career progression.
- Healthcare Scheme.
