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Administrative Support Specialist
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Administrative Support Specialist
2 months ago
We are seeking a highly organized and customer-focused individual to join our Central Services Team within our Property Maintenance Division (PMD). As a key member of our team, you will provide administrative support and call handling to ensure the effective delivery of our repairs service.
Key Responsibilities- Deliver exceptional customer service and administration support to maintain in-house systems and ensure the effective running of responsive repairs.
- Support the scheduling team and provide general office administration services for the wider property maintenance team.
- Work effectively with key business areas, including PMD, the customer service centre, contractors, managers, operatives, and internal/external clients and customers.
- Take enquiries over the phone and via email, and work on the phone speaking with customers and internal operatives.
To be successful in this role, you will have previous experience working in a volume administration role with a commitment to delivering first-class customer experience. You will also have experience of working within a busy office environment and previous experience of administration.
Experience of booking, scheduling, and confirming appointments is desirable, as is experience of call handling. You will have exceptional organisational skills, with the ability to effectively organise your own workload while maintaining a high attention to detail and accuracy.
You will have excellent telephone and IT skills, with a sound understanding of Microsoft Excel, Word, and Outlook. The ability to interrogate and present data in different formats is essential.
What We OfferWe offer a comprehensive benefits package, including a competitive salary, pension with matched contributions, excellent holiday package, cashback plan for healthcare costs, bonus scheme, training and development, and extra perks.
