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Customer Experience Lead

2 months ago

Corby, United Kingdom More Recruitment Solutions Full time
Job Title: Customer Care Manager

Reports to: Head of Key Accounts UK

Job Summary:

We are seeking a highly skilled Customer Care Manager to join our team at More Recruitment Solutions. As a Customer Care Manager, you will be responsible for managing the day-to-day operations of customer communications and KPI management.

Key Responsibilities:

  • Build positive relationships with customers and provide exceptional customer service
  • Manage and resolve customer queries and issues in a timely and efficient manner
  • Deliver weekly KPI dashboards and data to stakeholders
  • Attend and present relevant customer meetings
  • Provide accurate and timely responses to customer queries
  • Direct customers to appropriate colleagues as required and use escalation when necessary
  • Ensure system accuracy from all departments
  • Actively participate in customer engagement and drive continuous improvement
  • Provide support to all relevant stakeholders
  • Develop and coach the customer care team
  • Support employee lifecycle, onboarding, and performance, progression needs, and development

Requirements:

  • Strong levels of English language
  • Cold storage related systems management related qualifications
  • Years of Experience:
    • Customer facing - between 1 and 3 years
    • Logistics - between 1 and 3 years
    • Team Management - between 1 and 3 years
  • Skills:
    • Effective Communication
    • Attention to detail
    • Office suite tools

Benefits:

  • Canteen
  • Company pension
  • Free parking
  • On-site parking
  • Transport links