Customer Operations Leadership Position

4 weeks ago


Corby, Northamptonshire, United Kingdom RS Group plc Full time

As a Customer Interaction Team Manager at RS Group plc, you will be responsible for leading a team of Contact Centre Advisors to deliver exceptional customer experiences and drive profitable growth. The ideal candidate will have experience in developing customer relationships, mentoring and coaching teams, and executing talent management strategies.

The role involves executing the operational plan outlined by the Head of Customer Operations, achieving strategic KPIs, and maintaining Service Level agreements across all customer contact channels. You will also be responsible for driving profitable growth and loyalty from all sales channels and adhering to a multi-channel Quality Assurance Framework.

Key responsibilities of the role include:

  1. Achieving all strategic KPIs aligned to UK & Customer Operations and creating a high-performing team.
  2. Driving profitable growth and loyalty from all sales channels within the Customer Operations.
  3. Adhering to a multi-channel Quality Assurance Framework to ensure standard customer interaction.
  4. Utilizing Customer Insight to identify and drive Customer Experience improvements.
  5. Leading Service Effectiveness & Continuous Improvement Projects to continually improve processes.

As a Customer Interaction Team Manager, you will be part of a dynamic team that turns the impossible into the possible. You will be a role model across the organization, executing a world-class customer experience and driving profitable sales growth. If you have experience in leading and developing teams, developing customer relationships, and executing talent management strategies, we encourage you to apply.



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