Current jobs related to TikTok Service Resolution Specialist, German Speaking - London, Greater London - TikTok

  • Content Strategist

    7 days ago

    London, Greater London, United Kingdom TikTok Full time

    About TikTokTikTok is the leading destination for short-form mobile video. Our global headquarters are in Los Angeles and Singapore, and our offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.We're looking for a German speaking Content Manager to join our team in London. You'll oversee the content strategy for the...

  • Brand Content Specialist

    1 month ago

    London, Greater London, United Kingdom TikTok Full time

    About TikTokTikTok is the leading destination for short-form mobile video. Our global headquarters are in Los Angeles and Singapore, and our offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.We're looking for a German-speaking Content Manager to join our TikTok team in London. You'll oversee the content strategy for...

  • Brand Content Specialist

    1 month ago

    London, Greater London, United Kingdom TikTok Full time

    About TikTokTikTok is the leading destination for short-form mobile video. Our global headquarters are in Los Angeles and Singapore, and our offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.We're looking for a German-speaking Content Manager to join our TikTok team in London. You'll oversee the content strategy for...

  • Brand Content Specialist

    1 month ago

    London, Greater London, United Kingdom TikTok Full time

    About TikTokTikTok is a leading destination for short-form mobile video, with a global headquarters in Los Angeles and Singapore. Our offices are located in various cities worldwide, including New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.We're seeking a German-speaking Content Manager to join our TikTok LIVE team in London. This...

  • Brand Content Specialist

    1 month ago

    London, Greater London, United Kingdom TikTok Full time

    About TikTokTikTok is a leading destination for short-form mobile video, with a global headquarters in Los Angeles and Singapore. Our offices are located in various cities worldwide, including New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.We're seeking a German-speaking Content Manager to join our TikTok LIVE team in London. This...

  • German Speaking Billing Specialist

    1 month ago

    London, Greater London, United Kingdom Contechs Consulting Full time

    Job Title: German Speaking Customer Billing SpecialistWork Location: Stratford, London - Hybrid, Office 2+ days per week£23.18 per hour - Inside IR35 - Umbrella RateContechs Consulting are recruiting on behalf of their client, a British multinational automobile manufacturer which produces luxury vehicles. They are looking for a German Speaking Customer...

  • German Speaking Billing Specialist

    1 month ago

    London, Greater London, United Kingdom Contechs Consulting Full time

    Job Title: German Speaking Customer Billing SpecialistWork Location: Stratford, London - Hybrid, Office 2+ days per week£23.18 per hour - Inside IR35 - Umbrella RateContechs Consulting are recruiting on behalf of their client, a British multinational automobile manufacturer which produces luxury vehicles. They are looking for a German Speaking Customer...

  • German Speaking Technical Support Specialist

    4 weeks ago

    London, Greater London, United Kingdom Language Matters Full time

    Job Title: German Speaking Technical Support SpecialistA Central London-based company is seeking a bright and motivated German speaking Technical Support Specialist with an interest in online technology for a commercial role in their business dealing with German and English speaking clients.Job Summary:The company is an online technology business with close...

  • German Speaking Collections Specialist

    1 week ago

    London, Greater London, United Kingdom Language Business Full time

    Job Title: German Speaking Collections SpecialistWe are seeking a highly skilled German speaking Collections Specialist to join our team at Language Business. As a Collections Specialist, you will be responsible for maintaining relationships with customers while managing payment collections.Key Responsibilities:* Provide a first-class service relating to the...

  • German Speaking Technical Support Specialist

    4 weeks ago

    London, Greater London, United Kingdom Language Matters Full time

    Job Title: German Speaking Technical Support SpecialistWe are seeking a highly motivated and tech-savvy German speaking Technical Support Specialist to join our team at Language Matters. As a key member of our support team, you will be responsible for providing top-class technical support to our demanding client base, which includes investment bankers,...

  • German Speaking Technical Support Specialist

    4 weeks ago

    London, Greater London, United Kingdom Language Matters Full time

    Job Title: German Speaking Technical Support SpecialistWe are seeking a highly motivated and tech-savvy German speaking Technical Support Specialist to join our team at Language Matters. As a key member of our support team, you will be responsible for providing top-class technical support to our demanding client base, which includes investment bankers,...

  • German Speaking Technical Support Specialist

    4 weeks ago

    London, Greater London, United Kingdom Language Matters Recruitment Consultants Ltd Full time £27,500 - £29,500

    Job Title:German Speaking Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist with fluent German and English language skills to join our international team. The successful candidate will provide product-related information and technical support to our German-speaking customers.Key Responsibilities:Providing...

  • German Speaking Technical Support Specialist

    4 weeks ago

    London, Greater London, United Kingdom Language Matters Recruitment Consultants Ltd Full time £27,500 - £29,500

    Job Title:German Speaking Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist with fluent German and English language skills to join our international team. The successful candidate will provide product-related information and technical support to our German-speaking customers.Key Responsibilities:Providing...

  • German Speaking Technical Support Specialist

    4 weeks ago

    London, Greater London, United Kingdom The Language Business - Language Recruitment Specialists Full time

    German Speaking Technical Support SpecialistWe are seeking a highly skilled German speaking Technical Support Specialist to join our team at The Language Business - Language Recruitment Specialists. As a Technical Support Specialist, you will be responsible for providing excellent technical support to German speaking customers and distributors.Key...

  • German Speaking Technical Support Specialist

    4 weeks ago

    London, Greater London, United Kingdom The Language Business - Language Recruitment Specialists Full time

    German Speaking Technical Support SpecialistWe are seeking a highly skilled German speaking Technical Support Specialist to join our team at The Language Business - Language Recruitment Specialists. As a Technical Support Specialist, you will be responsible for providing excellent technical support to German speaking customers and distributors.Key...

  • German Speaking Technical Support Specialist

    1 week ago

    London, Greater London, United Kingdom Language Business Full time

    Job Title: German Speaking Technical Support SpecialistJob Summary:We are seeking a highly skilled German speaking Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing 1st line technical support to German speaking customers.Key Responsibilities:Handle technical issues and product questions by...

  • German Speaking Game Specialist

    4 days ago

    London, Greater London, United Kingdom Square Enix Full time

    Role SummaryWe are currently seeking a highly skilled German Speaking Game Specialist to join our team at Square Enix UK. The ideal candidate will possess excellent communication skills, both written and verbal, and be able to provide top-notch support to our online players.As a German Speaking Game Specialist, you will be responsible for answering player...

  • German Speaking Financial Analyst

    4 weeks ago

    London, Greater London, United Kingdom Language Matters Recruitment Consultants Ltd Full time

    German Speaking Revenue Analyst Job OpportunityLanguage Matters Recruitment Consultants Ltd is seeking a highly skilled German speaking Revenue Analyst to join a Financial Advisory Firm in Central London. This is an exciting opportunity to be part of a growing organization that continues to expand its presence in the DACH and EMEA regions.Key...

  • German Speaking Financial Analyst

    4 weeks ago

    London, Greater London, United Kingdom Language Matters Recruitment Consultants Ltd Full time

    German Speaking Revenue Analyst Job OpportunityLanguage Matters Recruitment Consultants Ltd is seeking a highly skilled German speaking Revenue Analyst to join a Financial Advisory Firm in Central London. This is an exciting opportunity to be part of a growing organization that continues to expand its presence in the DACH and EMEA regions.Key...

  • German Speaking Engagement Accounting Specialist

    2 weeks ago

    London, Greater London, United Kingdom Language Matters Full time

    German Speaking Engagement Accounting SpecialistLanguage Matters is seeking a German speaking Engagement Accounting Specialist to join a Financial Advisory Firm in Central London. This is an exciting opportunity to contribute to the growth of the DACH and EMEA regions.The ideal candidate will have native German language skills and previous experience in...

TikTok Service Resolution Specialist, German Speaking

2 months ago

London, Greater London, United Kingdom TikTok Full time

About the Team

The Role:

As a Service Resolution Subject Matter Expert, you will play a crucial role in ensuring our partners achieve maximum revenue, minimize violations, and maximize positive reviews on the TikTok platform. This position will serve as the primary and proactive service interface between TikTok and its partners.

How the Role Contributes to Our Mission

To create the most trusted platform, you will lead a team that will coach and educate our key accounts to ensure their products, logistics, and returns exceed buyer expectations. Your responsibilities will include:

  • Defining, building, implementing, and monitoring projects that increase partner experience through reduced violations, increased GMV with service and account-manager stakeholders.
  • Providing timely and accurate operational support to partners.
  • Diagnosing partner operational performance, analyzing performance data, and identifying root causes to assist partners in solving their problems.
  • Conducting effective communication with partners, including early warning communication with risky partners, promoting guidance on platform rules and regulations, and holding improvement sessions with partners on their fulfillment and service performance.
  • Coordinating with cross-functional teams to resolve partner issues, following up, and ensuring close-loop communication on all escalations.
  • Engaging partners to develop long-term relationships and confidence in TikTok.
  • Adhering to established procedures and guidelines while providing quality partner service to meet and exceed department standards.
  • Identifying ongoing issues and eliminating repeat complaints from partners to reduce escalation rates and enhance operating processes.
  • Partnering with Voice of Customer PMs to identify customer friction points caused by gaps in our training curriculum or quality framework and addressing them to reduce customer effort.
  • Supporting ad-hoc projects and initiatives as needed.

Minimum Qualifications

To be successful in this role, you will need:

  • A Bachelor's degree or above, with over 3 years of relevant working experience in resolving customer issues as an expert.
  • Previous experience in customer service/escalation roles, SOP design, and cross-functional collaboration.
  • A strong understanding of processes and working knowledge of contact center operations.
  • Experience in business, financial, or statistical analysis.
  • The ability to work with German and English in a professional setting, as the role may involve working with German-speaking and English-speaking accounts in the UK market.

Preferred Qualifications

While not required, the following qualifications would be beneficial:

  • 3+ years of experience in business analysis and reporting management within Customer Service.
  • Experience in Commerce platforms in the relevant region.
  • Proven experience in data analysis, particularly in conducting root cause analysis.