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Library Assistant
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Library Assistant. This is a part-time opportunity working weekend and evening shifts.
Key Responsibilities- Customer Service: Provide a high level of customer service to library users, responding to their queries and concerns in a polite and sensitive manner.
- Resource Production: Assist in the production of resources and guidance for customers, including volunteer-supported and technology-enabled opening hours.
- Self-Service Equipment: Help customers with the use of self-service equipment and other services and systems.
- Workload Management: Organise and prioritise own workload to meet deadlines, ensuring that tasks are completed efficiently and effectively.
- Financial Transactions: Assist with financial transactions, including banking.
- Communication: Communicate effectively with senior managers, customers, and internal and external stakeholders on a range of library-related issues.
Barnet Council is a dynamic and forward-thinking organisation, committed to delivering high-quality services to our residents. We are proud of our borough's strengths, including our excellent schools, vibrant town centres, and diverse communities.
We are looking for individuals who share our values of Learning to Improve, Caring, Inclusive, and Collaborative, and who are passionate about delivering excellent customer service.