Technical Support Specialist

2 days ago

Wickford, Essex, United Kingdom Precise Placements Full time
Technical Support Engineer - Autotask, Datto RMM, O365, Azure

We are seeking a highly skilled Technical Support Engineer to join our team at Precise Placements. As a Technical Support Engineer, you will be responsible for providing escalation support for 1st Line support on IT and Service Desk requests, dealing with any issues from the Service Desk, and carrying out onsite activities for support, installations, and troubleshooting where necessary.

Key Responsibilities:
  • Provide technical support and guidance to clients and internal teams
  • Collaborate with the CTO and senior solutions consultants on integration and support projects
  • Develop and implement technical solutions to resolve complex issues
  • Provide training and support to junior team members
Requirements:
  • 2-3+ years of experience in technical support
  • Experience with Autotask and Datto RMM platforms
  • Ideal knowledge of Azure and O365
  • High levels of customer service and client-facing experience

We are looking for a highly motivated and experienced Technical Support Engineer who is passionate about delivering exceptional customer service and technical support. If you have a strong background in technical support and are looking for a new challenge, please apply for this exciting opportunity.

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