Client Support Specialist

6 days ago


Manchester, United Kingdom Ultimate Performance Full time
About the Role

We are seeking a highly skilled and motivated Client Support Specialist to join our team at Ultimate Performance. As a Client Support Specialist, you will play a critical role in ensuring that our clients receive exceptional service and support.

Key Responsibilities
  • Provide timely and effective support to clients through various channels, including phone, email, and in-person interactions.
  • Process client requests and resolve issues in a professional and courteous manner.
  • Work closely with internal teams to ensure seamless communication and collaboration.
  • Utilize CRM and payment systems to manage client data and process transactions.
  • Develop and maintain a deep understanding of our products and services to provide accurate and informative support to clients.
  • Identify opportunities to improve client satisfaction and implement solutions to address any issues or concerns.
  • Collaborate with colleagues to share knowledge and best practices, and to support the development of the team.
Requirements
  • Previous experience in a client-facing role, preferably in a customer service or support function.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • Strong problem-solving and analytical skills, with the ability to resolve complex issues in a timely and effective manner.
  • Proficiency in CRM and payment systems, with the ability to learn and adapt to new systems and processes.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • Strong attention to detail and organizational skills, with the ability to manage multiple tasks and projects simultaneously.
What We Offer
  • A competitive salary and benefits package.
  • The opportunity to work with a dynamic and growing company in the fitness industry.
  • A collaborative and supportive team environment.
  • Professional development and training opportunities.
  • A comprehensive employee assistance program.


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