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Client Support Specialist

2 months ago

Manchester, United Kingdom Kinaxia Logistics Full time

Job Title: Client Support Specialist

Company: Kinaxia Logistics

Location: Manchester

Kinaxia Logistics is on the lookout for a Client Support Specialist to become a vital part of their enthusiastic team in Manchester. The perfect candidate should be focused on customer satisfaction and thrive in engaging with individuals on a daily basis. The Client Support Team at Kinaxia appreciates team members who are sociable, proactive, and exhibit outstanding communication abilities.

Benefits Include:

  • Life insurance
  • Pension plan
  • Outstanding fleet
  • Training and development opportunities (CPC training)
  • Complete Uniform and PPE
  • Onsite Parking
  • Cycle to work initiative
  • Loyalty Awards (recognizing employees for service milestones)
  • Employee benefits and discounts across various brands

Responsibilities:

  • Utilize the CRM system to monitor customer interactions and resolve issues effectively
  • Comply with customer service standards and policies
  • Build strong relationships with colleagues
  • Ensure adherence to HR, GDPR, and Health & Safety regulations
  • Manage delivery schedules and proactively address service failures
  • Provide precise quotes to clients

Requirements:

  • Familiarity with transport and warehousing is advantageous
  • Experience with software management systems such as Stirling and Contrado
  • Understanding of product and pricing structures
  • Ability to manage customer inquiries effectively
  • Experience in customer account management
  • Proficiency in software management systems
  • Alignment with Company values: Safe, Talented, Attentive, Reliable

Applicants must be prepared to undergo a background check if offered the position.