Client Support Specialist

4 weeks ago


Manchester, United Kingdom Blinkpayment Full time
Client Support Specialist

We are seeking a skilled Client Support Specialist to join our team at Blink Payment. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences and ensuring that our clients receive the highest level of support.

Key Responsibilities:
  • Manage and resolve customer support tickets in a professional and diligent manner
  • Take full ownership of the end-to-end support process, from initial report to resolution
  • Meticulous record-keeping on Salesforce
  • Engage with clients through various support channels, including phone, email, and live chat
  • Support and maintain key relationships with other departments within the business
Requirements:
  • Excellent attention to detail and organizational skills
  • 1+ years' experience working within a client support team
  • Excellent communication and interpersonal skills
  • Alignment with Blink's core values: Bring a positive vibe, stay switched on, be a problem solver, nothing is too much
  • Ability to maintain a personable and professional manner
What We Offer:
  • A fast-growing, privately owned business with opportunities for growth and development
  • 26 Days Annual Leave + Bank Holidays
  • An additional day of annual leave for your Birthday
  • Private Health Insurance (Vitality)
  • Access to Perkbox, our flexible benefits portal
  • Matched pension contributions up to 6%
  • Enhanced maternity/paternity leave
  • Frequent company social events + quarterly company off-sites
  • Learning & Development Opportunities
  • Pool, Table Tennis, and Darts in the office
  • Free fruit (no, we're not joking)
  • £50 voucher per year to purchase Blink clothing


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