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Client Support Specialist

3 months ago

Manchester, United Kingdom Consulting Advantage Ltd Full time

Consulting Advantage Ltd is seeking a dedicated and approachable Client Support Specialist to become an integral part of our vibrant team. In this position, you will serve as the primary contact for our clients, delivering outstanding service and assistance. The perfect candidate will possess exceptional communication skills and a genuine enthusiasm for aiding others.

Key Responsibilities:

  • Address client inquiries through various channels including phone, email, and live chat.
  • Offer precise information regarding our offerings and services.
  • Effectively resolve client concerns and issues in a prompt and courteous manner.
  • Handle orders, returns, and exchanges with efficiency.
  • Keep comprehensive and accurate records of client interactions.
  • Work collaboratively with other teams to meet client requirements.
  • Stay informed about product details and company guidelines.
  • Meet and exceed performance metrics, focusing on client satisfaction and response times.

Qualifications:

  • Prior experience in client support or a similar role is advantageous.
  • Outstanding verbal and written communication capabilities.
  • Strong analytical skills and meticulous attention to detail.
  • Competent in utilizing computers and various software tools.
  • Ability to juggle multiple tasks and prioritize effectively.