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Lead Customer Insights Analyst
2 months ago
We are seeking a highly skilled Lead Customer Insights Analyst to join our Customer & Retention department. As a key member of our team, you will be responsible for driving positive change for our customers and business through data-led insights and strategic recommendations.
Working closely with our Head of Customer and senior strategy leaders, you will leverage your expertise in customer analytics and modeling to develop and implement innovative solutions that enhance our understanding of customer needs and preferences.
Key responsibilities will include:
- Developing and maintaining advanced customer analytics models to inform business decisions
- Collaborating with cross-functional teams to design and implement data-driven customer engagement strategies
- Providing actionable insights and recommendations to drive business growth and customer satisfaction
- Staying up-to-date with industry trends and emerging technologies to inform our customer analytics strategy
We are looking for a highly motivated and experienced professional who is passionate about using data to drive business impact. If you have a strong background in customer analytics, a proven track record of delivering results-driven insights, and excellent communication skills, we encourage you to apply.
What You'll BringTo be successful in this role, you will need:
- Experience in customer analytics and modeling, with a strong understanding of statistical methodologies and data analysis techniques
- Proficiency in programming languages such as R, Python, or SQL, with experience in data manipulation and preparation
- Strong analytical and problem-solving skills, with the ability to communicate complex insights to non-technical stakeholders
- Experience working with CRM platforms and marketing automation tools
- Excellent communication and presentation skills, with the ability to influence top-level decision making
At uSwitch, we are committed to creating a workplace that is inclusive, diverse, and supportive. We believe that our employees are our greatest asset, and we are dedicated to providing a work environment that fosters growth, learning, and innovation.
We offer a competitive salary and benefits package, as well as opportunities for professional development and career advancement. If you are passionate about using data to drive business impact and are looking for a challenging and rewarding role, we encourage you to apply.
