Data Analyst

1 week ago

Cardiff, Cardiff, United Kingdom Admiral Insurance Plc Full time

At Admiral Insurance Plc, we are seeking a skilled Data Analyst to support the delivery of existing and new initiatives across the customer operations area.

The Customer Data department comprises of three teams:

  • Operations MI: We deliver key reports to the operational areas that measure their day-to-day and high-level KPIs, tracking everything from answer rate and agent incentive to policy sales and retention metrics.
  • Contact MI: We focus on the customer contact journey, whether they speak to agents directly or self-serve online, driving performance and change through these systems to help personalise customers' journeys to their individual needs, while optimising operational costs.
  • Value Analysis: We optimise and facilitate A/B tests throughout the customer area to derive insight and drive future change, using data to improve processes and deliver better customer outcomes.

You will be required to:

  • Create regular reporting and dashboards to support decision-making across the business on all strategic objectives.
  • Manage ad-hoc and regular reporting, providing useful insights to key stakeholders.
  • Highlight opportunities for improvement in customer journeys, identifying trends and forecasts to exploit for operations and customer benefit.
  • Cooperate with management and business stakeholders, presenting analysis and insight.
  • Think creatively and identify ways to improve reporting, including better ways to present data.
  • Maintain alignment with best practice use on analysis software such as Big Query and SAS.
  • Familiarise and become expert in third-party data sources used within the team.
  • Seek alternate data sources to inform the customer and contact strategy adopted.

Experience

  • Experience of providing data and analysis in a user-friendly manner.
  • Ability to analyse data and provide operational and strategic insight.
  • Excellent attention to detail.
  • Organised and diligent in approach.
  • Good communicator with excellent written and verbal communication skills.
  • Pro-active in approach to work.
  • Ability to work independently as well as able to feed into wider team work.

Key Attributes

  • Ability to align data requirements to necessary outputs.
  • Align day-to-day changes to overarching contact and customer strategies.
  • Escalate concerns and challenges clearly.
  • Avoid an attitude of continuous improvement.

Interview Process

This will involve a one-minute interview via MS Teams.

Salary, Benefits and Work-Life Balance

We do not have a set salary for this position, as it will be dependent on the successful candidate's experience. We are happy to see CVs from all candidates who meet the requirements and will be happy to discuss the remuneration package.

At Admiral Insurance Plc, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we're consistently voted one of the Sunday Times Best Big Companies to Work For in the UK. We want you to have an element of freedom to define a working lifestyle that supports this, so accommodate flexible hours wherever possible.

All colleagues will receive days holiday (including bank holidays) when they join us, and this will increase with length of service, up to a maximum of days (including bank holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits.

LI-CS

  • Data Analyst

    4 weeks ago

    Cardiff, Cardiff, United Kingdom ITonlinelearning Full time

    Unlock Your Potential as a Data AnalystAre you looking to embark on a rewarding career in data analysis? Our comprehensive training program is designed to equip you with the skills and knowledge required to succeed in this exciting field.With our expert guidance, you'll learn the fundamentals of data analysis, including data mining, manipulation,...

  • Data Analyst

    4 weeks ago

    Cardiff, Cardiff, United Kingdom ITonlinelearning Full time

    Unlock Your Potential as a Data AnalystAre you looking to embark on a rewarding career in data analysis? Our comprehensive training program is designed to equip you with the skills and knowledge required to succeed in this exciting field.With our expert guidance, you'll learn the fundamentals of data analysis, including data mining, manipulation,...

  • Data Analyst

    1 month ago

    Cardiff, Cardiff, United Kingdom THE RAMBLERS Full time

    Job Title: Data AnalystLocation: Hybrid (split between home-working and one of our offices - based in London, Cardiff or Edinburgh)We are seeking a highly skilled Data Analyst to join our team at The Ramblers. As a Data Analyst, you will play a key role in helping us understand our audience behaviours and make data-driven decisions to drive revenue growth,...

  • Data Analyst

    1 month ago

    Cardiff, Cardiff, United Kingdom THE RAMBLERS Full time

    Job Title: Data AnalystLocation: Hybrid (split between home-working and one of our offices - based in London, Cardiff or Edinburgh)We are seeking a highly skilled Data Analyst to join our team at The Ramblers. As a Data Analyst, you will play a key role in helping us understand our audience behaviours and make data-driven decisions to drive revenue growth,...

  • Data Analyst

    2 weeks ago

    Cardiff, Cardiff, United Kingdom Creditsafe Full time

    About CreditsafeCreditsafe is a dynamic and forward-thinking company that is looking for a talented Data Analyst to join our Identity Resolution Team. We thrive on using cutting-edge technologies and data-driven insights to understand our customers at a granular level.Job SummaryWe are seeking a skilled Data Analyst to join our team and contribute to our...

  • Data Analyst

    3 weeks ago

    Cardiff, Cardiff, United Kingdom Starling Bank Full time

    {"title": "Data Analyst Role at Starling Bank", "description": "At Starling Bank, we're looking for a skilled Data Analyst to join our team. As a Data Analyst, you'll play a crucial role in helping us develop our processes to minimize risk and improve the customer journey.The ideal candidate will have a strong analytical mindset, excellent problem-solving...

  • Data Analyst

    3 weeks ago

    Cardiff, Cardiff, United Kingdom Starling Bank Full time

    {"title": "Data Analyst Role at Starling Bank", "description": "At Starling Bank, we're looking for a skilled Data Analyst to join our team. As a Data Analyst, you'll play a crucial role in helping us develop our processes to minimize risk and improve the customer journey.The ideal candidate will have a strong analytical mindset, excellent problem-solving...

  • Data Analyst

    3 weeks ago

    Cardiff, Cardiff, United Kingdom Empowered Community Services LLC Full time

    Data Analyst RoleCareer Opportunity at Empowered Community Services LLCWe are seeking a skilled Data Analyst to join our team and contribute to enhancing data-driven decision-making across the organization. The selected candidate will empower staff with tools and insights to understand and challenge business performance against strategic priorities.Key...

  • Data Analyst

    3 weeks ago

    Cardiff, Cardiff, United Kingdom Empowered Community Services LLC Full time

    Data Analyst RoleCareer Opportunity at Empowered Community Services LLCWe are seeking a skilled Data Analyst to join our team and contribute to enhancing data-driven decision-making across the organization. The selected candidate will empower staff with tools and insights to understand and challenge business performance against strategic priorities.Key...

  • Data Analyst

    1 month ago

    Cardiff, Cardiff, United Kingdom THE RAMBLERS Full time

    Job Title: Data AnalystLocation: Hybrid (split between home-working and one of our offices - based in London, Cardiff or Edinburgh)We are seeking a highly skilled Data Analyst to join our team at The Ramblers. As a Data Analyst, you will play a critical role in helping us raise awareness of the charity and its mission, enabling us to grow our supporter base...

  • Data Analyst

    1 month ago

    Cardiff, Cardiff, United Kingdom THE RAMBLERS Full time

    Job Title: Data AnalystLocation: Hybrid (split between home-working and one of our offices - based in London, Cardiff or Edinburgh)We are seeking a highly skilled Data Analyst to join our team at The Ramblers. As a Data Analyst, you will play a critical role in helping us raise awareness of the charity and its mission, enabling us to grow our supporter base...

  • Data Analyst

    1 week ago

    Cardiff, Cardiff, United Kingdom Creditsafe Full time

    Creditsafe is a leading provider of business intelligence solutions, and we're seeking a talented Data Analyst to join our Identity Resolution Team.As a Data Analyst, you will play a critical role in helping us understand our customers at a granular level by analyzing patterns in company data across various international markets.Key Responsibilities:*...

  • Data Analyst

    1 month ago

    Cardiff, Cardiff, United Kingdom THE RAMBLERS Full time

    Job Title: Data AnalystLocation: Hybrid (split between home-working and one of our offices - based in London, Cardiff or Edinburgh)We are seeking a highly skilled Data Analyst to join our team at The Ramblers. As a Data Analyst, you will play a key role in helping us raise awareness of the charity and its mission, enabling us to grow our supporter base and...

  • Data Analyst

    1 month ago

    Cardiff, Cardiff, United Kingdom THE RAMBLERS Full time

    Job Title: Data AnalystLocation: Hybrid (split between home-working and one of our offices - based in London, Cardiff or Edinburgh)We are seeking a highly skilled Data Analyst to join our team at The Ramblers. As a Data Analyst, you will play a key role in helping us raise awareness of the charity and its mission, enabling us to grow our supporter base and...

  • Data Analyst

    4 weeks ago

    Cardiff, Cardiff, United Kingdom Cardiff & Vale University Health Board Full time

    Job Title: Principal Data AnalystThis is an exciting opportunity for a skilled data analyst to join our dynamic team at Cardiff and Vale University Health Board. As a Principal Data Analyst, you will play a key role in providing robust informatics and analytical support to our vaccination programmes.Key Responsibilities:Collaborate with the Public Health...

  • Data Analyst

    4 weeks ago

    Cardiff, Cardiff, United Kingdom Cardiff & Vale University Health Board Full time

    Job Title: Principal Data AnalystThis is an exciting opportunity for a skilled data analyst to join our dynamic team at Cardiff and Vale University Health Board. As a Principal Data Analyst, you will play a key role in providing robust informatics and analytical support to our vaccination programmes.Key Responsibilities:Collaborate with the Public Health...

  • Data Analyst

    1 week ago

    Cardiff, Cardiff, United Kingdom Creditsafe Full time

    At Creditsafe, we are seeking a highly skilled Data Analyst to join our Identity Resolution Team. This role involves using cutting-edge technologies such as Machine Learning and data-driven insights to understand our customers at a granular level.As a Data Analyst, you will be responsible for analysing patterns in company data across various international...

  • Data Analyst

    2 weeks ago

    Cardiff, Cardiff, United Kingdom Creditsafe Full time

    About CreditsafeCreditsafe is a leading provider of business intelligence and identity resolution solutions. Our team is passionate about using data-driven insights to help businesses make informed decisions.Job ProfileWe are seeking a highly skilled Data Analyst to join our Identity Resolution Team. As a Data Analyst, you will play a key role in analyzing...

  • Data Analyst

    3 weeks ago

    Cardiff, Cardiff, United Kingdom Creditsafe Full time

    About CreditsafeCreditsafe is a leading provider of business intelligence and data analytics solutions. We are a dynamic and forward-thinking company that is passionate about helping businesses make informed decisions.Job SummaryWe are seeking a highly skilled Data Analyst to join our Identity Resolution Team. As a Data Analyst, you will play a key role in...

  • Data Analyst

    3 weeks ago

    Cardiff, Cardiff, United Kingdom Creditsafe Full time

    About CreditsafeCreditsafe is a leading provider of business intelligence and data analytics solutions. We are a dynamic and forward-thinking company that is passionate about helping businesses make informed decisions.Job SummaryWe are seeking a highly skilled Data Analyst to join our Identity Resolution Team. As a Data Analyst, you will play a key role in...