Healthcare Operations Assistant

3 weeks ago

Cambridge, Cambridgeshire, United Kingdom Spire Healthcare Full time

Operations Administrator | Administration, Admin Support | Full Time, 37.5hrs p/week | Permanent Contract | Monday - Friday | Impington, Cambridge | Free Parking | Excellent Benefits | Salary £22,386 up to £27,300 dependent on experience

Spire Healthcare is seeking a dedicated Operations Administrator to enhance our dynamic team. This role is essential in delivering a broad spectrum of administrative assistance to the Operations Director and their teams.

Key Responsibilities:

Provide extensive administrative support to the Operations Director and teams, ensuring organization and timely completion of departmental tasks. Develop and manage administrative processes to guarantee efficient operations across various departments. Ensure timely submission of necessary data, including monitoring mandatory training and compliance with audit schedules. Accurately record KPIs and payroll data in line with company policies. Generate reports and spreadsheets for the Operations Director as needed. Assist with administrative tasks related to recruitment and onboarding processes. Manage receipts and invoices linked to the corporate credit card. Facilitate transport and accommodation arrangements for team members. Monitor incident reports for required investigations and collaborate with relevant department heads to resolve outstanding actions. Review and track actions in AMAT, working closely with department leads to ensure completion. Handle telephone inquiries, addressing issues directly or escalating as necessary. Maintain up-to-date and organized staff and patient notice boards. Order uniforms for team members as required. Identify and report faults using the designated system. Provide administrative support related to Clini 53. Assist in tracking and recording annual leave, sickness, and other absences. Attend meetings, prepare documentation, and produce timely minutes for distribution. Support the Operations Director with order processing and invoice administration. Review staffing information and provide updates on rotas and Florence as requested. Maintain and update relevant folders on the shared drive. Document safety huddles and update the central shared data sheet.

Candidate Profile:

Experience in an administrative role is essential. Proven track record in customer service. Proficient in IT and a competent user of MS Office. Strong interpersonal and communication skills. Ability to build and maintain effective working relationships. Demonstrated ability to exceed customer expectations and manage challenging situations. Confident telephone communication skills. Capability to work independently and as part of a team. High attention to detail and a methodical approach to tasks. Innovative mindset with the ability to meet tight deadlines. Discretion and tact when handling confidential information. Ability to manage sensitive information appropriately. Self-motivated with strong time and diary management skills. Excellent planning, organizing, and prioritizing abilities.

Benefits:

We offer a competitive salary along with a comprehensive benefits package, which includes:

35 days of annual leave, inclusive of bank holidays. Employer and employee contributory pension with flexible retirement options. 'Spire for you' reward platform offering discounts and cashback for over 1000 retailers. Complimentary Bupa wellness screening. Private medical insurance. Life assurance coverage. Free onsite parking, saving an average of £50 per month.

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