Customer Service Representative

3 weeks ago


Eastleigh, Hampshire, United Kingdom Microlink PC (UK) Limited Full time
About Microlink PC (UK) Limited

Microlink PC (UK) Limited is a leading provider of assistive technology solutions, dedicated to empowering individuals to reach their full potential. Our mission is to innovate and implement people-focused solutions that promote inclusivity and diversity.

Job Title: Customer Case Advisor

We are seeking a highly skilled Customer Case Advisor to join our corporate team. As a key member of our team, you will be responsible for managing customer journeys from consultation to implementation, providing exceptional customer service, and working closely with our team to ensure seamless delivery.

Key Responsibilities:
  • Manage customer relationships and resolve queries in a timely and professional manner
  • Provide exceptional customer service, ensuring high levels of satisfaction and loyalty
  • Work collaboratively with the team to deliver end-to-end customer solutions
  • Utilize Microsoft Office skills to maintain accurate records and data
  • Develop and maintain a deep understanding of customer needs and preferences
Requirements:
  • Excellent communication and interpersonal skills
  • Proven experience in customer service or a related field
  • Strong Microsoft Office skills, including Word, Excel, and Email
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Enthusiastic and effective team player with a positive attitude
What We Offer:
  • A competitive starting salary of £22,000 per annum
  • A flexible working environment that supports work-life balance
  • Ongoing training and development opportunities to enhance your skills and career
  • A supportive and encouraging team culture that fosters growth and job satisfaction

We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, please apply today.



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