Salesforce CRM Implementation Lead

5 days ago

Leeds, Leeds, United Kingdom System C Full time

About the Role

System C, a leading health and social care software and services company, is seeking a seasoned Salesforce CRM Implementation Lead to drive the successful deployment of our new Salesforce CRM system. This critical role will oversee the integration and automation of our business processes, ensuring seamless alignment with our strategic objectives.

Key Responsibilities

  • Lead the implementation of the Salesforce CRM system, ensuring seamless integration with existing business processes and systems.
  • Collaborate with cross-functional teams to identify requirements and ensure successful delivery.
  • Oversee data migration activities and support change management, helping to embed new processes across the business.
  • Assist with the creation and review of business scenarios for testing, conducting user acceptance testing (UAT).
  • Manage training initiatives to ensure a smooth go-live process.
  • Work closely with project managers to ensure timelines and deliverables are met, addressing any obstacles efficiently.
  • Identify process inefficiencies and implement strategic improvements for enhanced productivity.

About You

You are an experienced Salesforce CRM implementation professional with a proven track record of delivering successful projects. You bring an in-depth understanding of Salesforce configuration, system integration, and business process optimization, and can confidently manage project dependencies and priorities.

Your background includes working across sales, finance, and marketing, and you are comfortable coordinating complex tasks to deliver results on time. Strong leadership, organizational skills, and the ability to engage stakeholders are vital in this role.

Key Skills & Experience

  • Proven experience leading Salesforce CRM implementation projects.
  • Knowledge of sales and marketing processes, with expertise in defining and implementing new systems.
  • Strong organizational and problem-solving skills.
  • Ability to manage multiple priorities and meet deadlines.
  • Experience in managing system integrations (e.g., Workday, NetSuite, Jira).

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