Product Support Specialist

20 hours ago

Rochester, Medway, United Kingdom Ntrinsic Consulting Full time
Product Support Engineer

Join Ntrinsic Consulting in Rochester, Kent, as we seek a skilled Product Support Engineer to join our Design and Product Support team. This role offers a unique opportunity to provide proactive product support and training to valued customers, while supporting project delivery and field installation/commissioning teams.

Key Responsibilities:
  • Develop and deliver internal training to Design Engineers and Field teams on products and solutions
  • Collaborate with internal and external clients to resolve complex network, protocol, interfacing, and data issues
  • Create and maintain reference and training documents
  • Assist with configuring systems to ensure compliance to specifications
  • Interface with clients at the pre-sales stage
  • Conduct Factory Acceptance testing with customers present
  • Fault find on systems to determine hardware/configuration issues
Requirements:
  • Degree or equivalent in electronic engineering discipline or similar
  • Excellent written and spoken skills
  • Excellent problem-solving skills and an engineering curiosity mindset
  • A good understanding of Network products and systems, with hands-on experience
  • Strong capabilities with PC applications (standard windows and manufacturer-specific)
  • Knowledge of the principles of Cyber Security would be advantageous
  • Good understanding of electronic hardware and interfacing (RS232, RS485, microprocessors, etc.)
  • Ability to turn concepts into repeatable working solutions
  • Experience of working with protocols such as IEC104, Modbus, DLMS would be an advantage
  • Ability to build rapport with internal and external customers
Benefits:
  • Performance-Based Bonus: Enjoy an annual bonus linked to the company's performance
  • Flexible Working Hours: Achieve a healthy work-life balance with flexible working arrangements
  • Pension Plan: Secure your future with a generous pension scheme, with employer contributions up to 10%
  • Time Off: Recharge and rejuvenate with 26 days of annual leave (plus bank holidays), and the option to buy or sell an additional 5 days

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