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Product Support Specialist

2 months ago

Rochester, Medway, United Kingdom Ntrinsic Consulting Full time

Role: Product Support/Electronics Engineer

Location: Rochester, Kent

Permanent

Salary: £44-£50,000 per annum plus performance-based bonus

We are seeking a skilled Product Support/Electronics Engineer to join our global client in Rochester, Kent. As part of our Design and Product Support team, you will play a crucial role in delivering sophisticated solutions to the power and energy industry.

Key Responsibilities:

  • Provide internal training to Design Engineers/Field teams on products and solutions
  • Interact with internal and external clients to resolve problems ranging from simple to complex network, protocol, interfacing, and data issues
  • Create and maintain reference and training documents
  • Assist with configuring systems to ensure compliance to specifications
  • Interface with clients at the pre-sales stage
  • Conduct Factory Acceptance testing with customers present
  • Fault find on systems to determine hardware/configuration issues

Requirements:

  • Degree or equivalent in electronic engineering discipline or similar
  • Excellent written and spoken skills
  • Excellent problem-solving skills and an engineering curiosity mindset
  • Good understanding of Network products and systems (configuring switches, VLANs, etc.) with hands-on experience
  • Strong capabilities with PC applications (standard Windows and manufacturer-specific)
  • Knowledge of the principles of Cyber Security would be advantageous
  • Good understanding of electronic hardware and interfacing (RS232, RS485, microprocessors, etc.)
  • Ability to turn concepts into repeatable working solutions
  • Experience of working with protocols such as IEC104, Modbus, DLMS would be an advantage
  • Ability to build rapport with internal and external customers

Additional Benefits:

  • Performance-Based Bonus: Enjoy an annual bonus linked to the company's performance
  • Flexible Working Hours: Achieve a healthy work-life balance with flexible working arrangements
  • Pension Plan: Secure your future with a generous pension scheme, with employer contributions up to 10%
  • Time Off: Recharge and rejuvenate with 26 days of annual leave (plus bank holidays), and the option to buy or sell an additional 5 days