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Administrative Assistant

2 months ago

Tunbridge Wells, Kent, United Kingdom Loch Associates Group Full time

About the Role:

We are a dynamic group of companies delivering commercially focused legal advice and solutions, HR support, wellbeing and training, mediation, and dispute resolution services to a variety of clients. As a key member of our team, you will play a vital role in supporting our Managing Director in their daily operations.

Key Responsibilities:

  • Act as a central point of contact among Leadership team, employees, clients, and suppliers, providing exceptional communication and interpersonal skills.
  • Screen phone calls on behalf of the MD, ensuring timely and efficient communication.
  • Utilize our CRM system proactively to help the MD manage and develop client relationships, driving business growth and success.
  • Coordinate networking events, complete purchase orders, and arrange travel and accommodation as required.
  • Arrange travel, catering, and accommodation for the MD as needed.
  • Prepare and compose correspondence and documents, ensuring accuracy and attention to detail.
  • Collate non-client documents for review and/or signing by the MD.
  • Provide private support to the MD as required, maintaining confidentiality and discretion.
  • Plan and book team events as needed, fostering a positive and collaborative team environment.
  • Undertake ad-hoc project work as required, demonstrating flexibility and adaptability.
  • Answer telephone calls in a professional and friendly manner, providing excellent customer service.
  • Meet and greet visitors to the office, ensuring a warm and welcoming experience.
  • Provide clerical, secretarial, and organizational support, including drafting/making amendments to correspondence and documents, and copy typing for the Managing Director.
  • Take phone calls, provide information to callers, and take and pass on messages in a professional and timely manner.
  • Manage emails and contacts using Pipedrive, ensuring efficient and effective communication.
  • Proactively address problems in the office, working independently or with others to identify solutions.
  • Typing speed of at least 60 wpm, with excellent Microsoft Word and Excel skills.