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Motor Insurance Client Relationship Manager

2 months ago

London, Greater London, United Kingdom Davies Full time
About the Role

We are seeking a highly skilled Client Service Manager to join our Motor team at Davies. As a key member of our team, you will be responsible for building and maintaining strong relationships with our motor insurance clients, ensuring that we deliver exceptional service and meet their evolving needs.

Key Responsibilities
  • Client Relationship Management:
    • Develop and maintain a deep understanding of our motor insurance clients' businesses, identifying opportunities to enhance their experience and drive growth.
    • Proactively engage with clients to gather feedback and insights, informing engagement plans that meet their specific needs and objectives.
    • Collaborate with internal teams to ensure seamless service delivery, aligning with contractual obligations and SLA/KPI requirements.
  • Service Delivery:
    • Champion client needs and objectives, ensuring that our service delivery is tailored to meet their evolving requirements.
    • Monitor and report on service performance metrics, providing actionable insights to drive improvement.
    • Coordinate internal activity to optimize service delivery, resolving client issues promptly and effectively.
  • Onboarding and Implementation:
    • Support the planning and delivery of new motor client onboarding, ensuring a smooth and on-schedule launch.
    • Work closely with clients to understand their specific requirements, tailoring services and engagement plans accordingly.
    • Coordinate with internal teams to ensure all client-specific setups and configurations are completed and maintained in accordance with client requirements.
  • Performance Management and Reporting:
    • Liaise with client reporting teams to manage the timely and accurate production of client management information.
    • Monitor and report on service performance metrics to clients and internal stakeholders.
    • Conduct regular performance reviews with clients to assess satisfaction and identify areas for improvement.
  • Proactive Engagement:
    • Immerse yourself in client businesses, staying informed on motor market developments to pre-empt challenges and opportunities.
    • Proactively engage internal teams to respond to client and market developments, maintaining leading service standards.
    • Ensure clients are alerted to relevant industry developments and how they may impact their business, offering suitable solutions to support.
    Requirements
    • Proven experience in relationship management within the insurance industry.
    • Confident communicator with the ability to build strong relationships.
    • Knowledge of the motor insurance claims market.
    • Ability to work proactively and autonomously to understand and respond to client challenges.
    • Sound understanding of MI reporting with a keen eye for detail.
    About Davies

Davies is a community of outstanding people, united by our mission to deliver exceptional service and drive growth for our clients. We welcome different perspectives, support each other's ambitions, and grow together. Our values are built on being Dynamic, Innovative, Succeeding Together, and Connected. We are committed to being an equal opportunities employer and strive to create an inclusive environment where everyone can thrive.