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Administrative Case Officer

2 months ago


StratforduponAvon, Warwickshire, United Kingdom Hays Specialist Recruitment Full time
About the Role

This is an exciting opportunity to join our team as a Case Officer, supporting the Assistant Registrar and team in enabling them to make informed decisions regarding applications to the register and following the Registrar's decision to assist in the management of the Registrar's appeal process.

Key Responsibilities
  • Case Management of Registration Applications
    • Manage a caseload of registration applications, gathering evidence to ensure the Registrar is able to make informed judgements and decisions.
    • Evaluate whether applications for renewal or readmission satisfy the post-registration education and practice standards.
    • Assess information provided by the applicants and from other relevant sources.
    • Liaise with internal and external stakeholders to ensure that the management of cases is supported by the appropriate expert advice, including the police service and medical professionals and employers.
    • Act as the contact point for the applicants, responding to their queries and proactively updating them on the progress of their cases.
    • Investigate any issues that may affect the Registrar's judgement on registration applications, including whether the applicant is safe and effective to practise, whether they hold approved qualifications, and whether they satisfy the prescribed standards of continual professional development.
    • Quality assure each case prior to presentation to the Registrar, ensuring all relevant information is presented.
    • Prepare reports and present cases to the Registrar for decision and offer advice on cases when required.
    • Minute meetings to ensure decisions are accurately recorded and updated. Relay these decisions to applicants in line with standard operating procedures.
  • Case Management of Registration Appeals
    • Manage a caseload of appeals, ensuring that cases are created appropriately and managed in line with standard operating procedures.
    • Act as the contact point for the appellants, responding to their queries and proactively updating them on the progress of their cases.
    • Engage with all stakeholders, including witnesses, employers, and other organisations as required. Write witness statements and take evidence from witnesses.
    • Liaise with members of registration and legal advisors to ensure that appeals are managed through investigation within the agreed timescales and KPIs.
    • Record the outcome of appeal hearings and meetings, updating the in-house and other data recording systems.
    Requirements
    • Casework Management
      • Able to organise, prioritise, and respond flexibly to changing demands.
      • Able to work proactively to deliver against targets and tight deadlines.
    • Communication Skills
      • Good communication skills, with the ability to present information clearly and listen actively.
      • Able to understand and explain complex policy and legislation to internal and external stakeholders, with the ability to display empathy and understanding whilst dealing with customers.
    • Data Protection
      • Experience of working with sensitive personal information and appropriate data protection measures.
      • Excellent attention to detail when dealing with sensitive information.