Retail Account Manager

1 month ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom ELEMIS Full time
Job Title: Retail Account Manager

As a Retail Account Manager at ELEMIS, you will be responsible for driving sales and promoting the Elemis brand through exceptional leadership and communication skills.

Key Responsibilities:
  • Manage the growth of Elemis sales in treatments and products within the retail store.
  • Proactively drive sales and ensure personal targets and counter targets are met, striving to exceed set targets.
  • Raise awareness of the Elemis brand and educate clients on the product and treatment range.
  • Participate in promotional activities and ensure their success.
  • Assess and report weekly/monthly sales figures and business analysis to key individuals.
  • Ensure accurate stock checks and discrepancies are rectified.
Team Management:
  • Prepare rotas, ensuring the counter is covered, attendance and timekeeping are acceptable, and provide to the Retail Sales Manager.
  • Support product knowledge and retail training for the wider store team.
  • Be responsible for team motivation and spirit.
Customer Service:
  • Maintain high standards of cleanliness, hygiene, and presentation at the Elemis counter, site, and treatment areas.
  • Ensure products and treatments prescribed are suitable for clients' needs and consider medical contraindications.
  • Provide exceptional customer service and handle complaints promptly.
  • Ensure client confidentiality and maintain secure storage of client information.
Requirements:
  • NQV Level 2 in Beauty Therapy or equivalent qualification.
  • Good level and standard of UK/European education or equivalent.
  • Experience in a similar retail/store role and industry.
  • Experience supervising and managing a team.
  • Proven sales record.
  • Practical work experience in conducting treatments.
  • Good level of computer literacy in Microsoft Word and Excel.
  • Previous experience working with a professional brand.
What We Offer:
  • Generous staff discount on ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products.
  • Excellent well-being policies, including enhanced maternity and paternity policies, income protection, life assurance, and more.
  • Generous holiday allowance, increasing with length of service.
  • Company pension scheme.
  • Bonus/commission scheme.
  • Healthcare cash plan (with dental).
  • Private medical insurance.
  • Employee assistance programme for all associates and their families.
  • Cycle to work scheme, season ticket loan, length of service awards.

ELEMIS is a rapidly expanding global brand, available in over 45 countries, introducing new and revolutionary products to the market. As a brand with true integrity, passion, and commitment, ELEMIS is award-winning, results-driven, and visionary – just like our people.

Sustainability is at the heart of ELEMIS' responsibilities, ensuring all duties and actions contribute to the short and long-term sustainability goals set forth by the ELEMIS - Climate, Biodiversity & People Pillars.



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