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Customer Service Team Lead

2 months ago

Market Drayton, Shropshire, United Kingdom Culina Group Full time

Job Summary

We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Culina Group. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and leading a team of customer service representatives.

Key Responsibilities

  • Lead a team of customer service representatives to ensure excellent customer service delivery
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty
  • Monitor and analyze customer feedback to identify areas for improvement
  • Collaborate with other departments to ensure seamless customer service delivery
  • Provide coaching and training to customer service representatives to enhance their skills and knowledge
  • Manage customer complaints and issues in a professional and timely manner
  • Develop and maintain relationships with key customers to ensure their needs are met
  • Contribute to the development of customer service policies and procedures

Requirements

  • Previous experience in a customer-facing role, preferably in a supervisory or management capacity
  • Excellent communication and interpersonal skills
  • Ability to lead and motivate a team
  • Strong problem-solving and analytical skills
  • Ability to work in a fast-paced environment
  • Knowledge of customer service principles and practices

What We Offer

  • A competitive salary and benefits package
  • Opportunities for career development and growth
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance