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UK Technical Support Specialist

2 months ago

London, Greater London, United Kingdom AUTEL Energy - Europe Full time
About Autel Energy - Europe

Autel Energy - Europe is a leading provider of electric vehicle charging solutions, dedicated to delivering high-quality products and services to the European market.

Our team is passionate about innovation and sustainability, and we are committed to reducing our environmental impact through our products and services.

Job Description

We are seeking a highly skilled and experienced Technical Support Specialist to join our team in the UK. As a Technical Support Specialist, you will be responsible for providing technical support to our customers, including managing projects from initiation to production, handling aftersales repairs, and preparing and delivering product technical training.

You will work closely with our sales and marketing teams to ensure that our customers receive the best possible support and service.

Key Responsibilities
  • Provide technical support to customers, including managing projects from initiation to production
  • Handle aftersales repairs, including processing warranty claims and managing spare parts inventory
  • Prepare and deliver product technical training
  • Collaborate with sales and marketing teams to ensure customer satisfaction
Requirements

To be successful in this role, you will need:

  • Bachelor's degree or higher in a relevant field, such as electric power, communications, electronics, measurement and control technology, instrumentation, automotive service technology, or automotive engineering
  • At least 1 year of relevant experience in a technical support role
  • Fluent in Mandarin Chinese and English; proficiency in additional European languages is a plus
  • Ability to travel within the UK and to Europe
What We Offer

We offer a highly competitive salary and benefits package, as well as excellent career development opportunities and the chance to work with a dynamic and innovative team.

If you are a motivated and experienced technical professional looking for a new challenge, please submit your application.