Customer Experience Specialist
1 month ago
The Guest Sales Specialist serves as the main point of contact for both new and returning clients, ensuring a seamless experience from inquiry to booking. This role is pivotal in enhancing customer satisfaction and driving sales through exceptional service.
About Us
At Barons Eden, we pride ourselves on being a premier collection of award-winning spa and hotel destinations. Our mission is to treat every guest like a cherished member of our family, creating unforgettable experiences during their stay.
Key Responsibilities
- Professionally manage all incoming inquiries and reservation calls.
- Efficiently process bookings, coordinate treatments, and arrange dining for guests.
- Promptly send booking confirmations and necessary documentation.
- Drive sales initiatives to enhance guest reservations.
- Promote and sell hotel and spa packages, memberships, and special offers to maximize revenue.
- Maintain up-to-date knowledge of all spa services, treatments, and products.
- Utilize upselling and cross-selling techniques to enhance guest experiences and increase sales.
Candidate Profile
- Demonstrated sales and customer service expertise, with a history of achieving or surpassing sales goals.
- Previous experience in the hospitality sector or a related field.
- Exceptional communication and interpersonal abilities.
- Capacity to multitask and thrive in a dynamic environment.
- Willingness to work a flexible schedule, including weekends and holidays as required.
Our Commitment
We are dedicated to fostering a supportive and inclusive workplace, offering numerous opportunities for professional development and growth.
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