Supervisor - Frasers Team Lead

2 days ago

Londonderry, United Kingdom Frasers Group Full time

Job Summary:

The Supervisor - Frasers role is a key position within the Frasers Group, responsible for leading and supervising a cross-functional team to deliver high levels of customer service, stock management, and cash handling. The successful candidate will be a strong leader, able to motivate and guide their team to achieve excellent results.

Key Responsibilities:

  • Lead and supervise a cross-functional team to achieve excellent customer service, stock management, and cash handling.
  • Workforce planning and resource allocation to support the sales floor and stock processing areas.
  • Drive pace, flexibility, and accuracy within the team to process deliveries and minimize stock loss/damage.
  • Support and implement best practices and principles to ensure store teams operate efficiently.
  • Ensure accurate and comprehensive cash handling services, including till floats and reconciliation.
  • Ensure compliance with relevant departmental policies, including Health & Safety and legislative requirements.
  • Regular communication with Store Manager and Service Managers on stock levels.
  • Work effectively with 3rd party contractors to ensure a safe, clean, and secure environment.
  • Be a key holder for the store and open/close the store as needed.

Requirements:

  • Experience in fashion retail or a similar industry.
  • Relevant supervisory experience in a customer-facing and stock-handling environment.
  • Proven track record of working at pace to deliver results against targets and deadlines.
  • The ability to influence and challenge.
  • An understanding of Health & Safety legislation.
  • Proven track record of achieving targets and delivering results against deadlines.
  • Excellent customer service skills.

Benefits:

  • Weekly/Monthly & Quarterly Commercial Bonuses.
  • Stocktake Bonuses.
  • Commission-led bonuses across a wide range of products.
  • Monthly Group Rewards and Recognition.
  • Long Service awards.
  • Development Courses with National Qualifications.
  • 28 Days Holiday.
  • 40% Instore Uniform Discount.
  • Discounted Gym membership.
  • Group Wide 20% Discount across all Frasers Group brands.

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