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Supervisor - Frasers

2 months ago

Londonderry, United Kingdom Frasers Group Full time
Job Summary

We are seeking a highly skilled and experienced Supervisor to join our team at Frasers Group. As a Supervisor, you will be responsible for leading and supervising a cross-functional team to deliver high levels of customer service, stock management, and cash handling.

Key Responsibilities
  • Team Leadership: Proactively lead the Stockroom & Shopfloor team to take an active role in supporting the store both on the shop floor and within our stock processing areas to deliver high levels of customer service, merchandising, and replenishment when necessary.
  • Workforce Planning: Use judgment to focus resource appropriately, being flexible in approach and supporting the sales floor.
  • Stock Management: Drive pace, flexibility, and accuracy within the team to process deliveries and minimize stock loss/damage efficiently while complying with all procedures relating to the movement of stock and handling of stock both external and internal to the store, including ticketing and tagging.
  • Customer Service: Ensure team provides an accurate and comprehensive cash handling service to include issue of till floats and reconciliation of cash and vouchers.
  • Compliance: Ensure 100% compliance with relevant departmental policies, including Health & Safety and meeting legislative requirements.
  • Communication: Regular communication with Store Manager and Service Managers on stock levels.
  • Store Operations: Work effectively with 3rd party contractors to ensure the environment is safe, clean, and secure.
  • Store Security: Be a key holder for the store and open/close the store when needed.
Requirements
  • Experience: Relevant supervisory experience in a customer-facing and stock-handling environment with a consistent career path that reflects the role.
  • Skills: Proven track record of working at pace to deliver results against targets and deadlines, ability to influence and challenge, and understanding of Health & Safety legislation.
  • Education: Demonstrates attention to detail when dealing with large quantities of information to ensure accuracy.
  • Customer Service: Excellent customer service skills.
Benefits
  • Commercial Bonuses: Weekly/Monthly & Quarterly commercial bonuses.
  • Stocktake Bonuses: Stocktake bonuses.
  • Commission-led Bonuses: Commission-led bonuses across a wide range of products.
  • Group Rewards: Monthly group rewards and recognition.
  • Long Service Awards: Long service awards.
  • Development Courses: A wide range of development courses with national qualifications.
  • Benefits Package: 28 days holiday, 40% instore uniform discount, discounted gym membership, and group-wide 20% discount across all Frasers Group brands.